Customer Care Executive
7 months ago
**NAJMA CONSULTANCY**
**01-03 years**:
**Dubai**:
**Competitive**:
- DAY- Posted: 4 Hours ago- Job Likes: Not Available- Job Views: Not Available- Full Time**Job Descriptions**:
We are looking for a Customer Care Executive who will be responsible to provide exceptional customer service to clients seeking information, assistance, and support related to our all-business units. You will play a critical part in ensuring clients have a positive experience and receive accurate information about our business units.
**Responsibilities**
- Maintaining a positive, empathetic, and professional attitude toward clients at all times.
- Address and resolve customer issues, concerns, and inquiries promptly and professionally
- Acknowledging and resolving client complaints if requires as per the Management instruction.
- Responding to customer inquiries and resolving issues in a timely and efficient manner
- Identifying and addressing areas for improvement in the customer care process
- Maintaining accurate and up-to-date records of all customer interactions
- Keeping records of client interactions, transactions, comments, and complaints and reporting on regular basis
- Providing feedback on the efficiency of the customer service process.
- Ensure customer satisfaction and provide professional customer support.
- Follow-up with the clients and keep the relationship for smooth and continues business operation
**Qualifications**
- Any Bachelor’s Degree
- Minimum 2 years of experience in customer service or a related field is preferred.
- Excellent communication skills in English and Hindi
- Ability to remain calm and professional in challenging situations.
- Working knowledge of MS office tools
- Proven ability to work in a fast-paced environment.
- Strong client-facing and communication skills
- Ability to multi-task, prioritize, and manage time effectively
**Qualifications**:
- Bachelor's Degree
**Basic Info**:
Functional Area
: Customer Service
Salary
: Competitive
Industry
: Training
Job type
: Full Time
Current Role
: Customer Care Executive
Job Payment
: Monthly
Job shift
: Day
Current vacancy
: 1
- Customer Care Executive
**Company Hiring For**:
- NHRC
**Company Profile**:
Najma Human Resources and Training Consultancy, is committed to professional service in Human Resource and Safety Training. Najma, has been operating successfully since 1997 and has been offering consultancy service to a number of reputed organizations.
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