Customer Care Executive
3 months ago
At Hatchfit Physiotherapy Clinic, we prioritize delivering exceptional customer service to our clients. We are looking for a dedicated Customer Care Executive to join our team in Dubai. In this role, you will be responsible for ensuring a consistently high level of service quality, addressing customer queries, and maintaining strong client relationships.
- Provide consistently high-quality service to customers on a day-to-day basis.
- Maintain customer focus at all times and respond to inquiries using standard guidelines.
- Take ownership of customer queries and proactively follow through to resolution.
- Ensure all customer queries are thoroughly investigated and resolved, escalating to the Team Leader/Line Manager when necessary.
- Maintain accurate records of all transactions and interactions with customers.
- Perform various customer service activities, including upselling and managing new and existing accounts.
- Exceed customer expectations within tight timeframes.
- Act as a liaison between clients and operations, ensuring efficient service delivery.
- Collaborate with internal departments to resolve issues and provide support as needed.
- Establish and monitor customer service standards, using benchmarks and KPIs.
- Ensure productivity is maximized and costs are minimized.
- Follow up with customers and address their complaints, ensuring requests are attended to promptly.
- Support other customer care team members when needed.
- Liaise with overseas offices/agents to arrange shipments for clients when required.
- Ensure cost entry verification is completed by the relevant team and jobs are handed over to billing within the set KPIs.
- Ensure all relevant documents related to shipments are uploaded into the system before job finalization.
- Proactively follow up with relevant teams on job file costings upon job completion.
- Ensure all shipment-related documents are uploaded in the system and all invoices from overseas offices/agents are accounted for.
- Update and record all mandatory fields in the system to meet data integrity guidelines.
- Ensure timely and accurate invoicing to customers based on requirements and deadlines, meeting monthly KPIs.
**Role Requirements**:
- Knowledge of import/export formalities.
- Experience in logistics.
- Strong communication skills.
- Proficiency in MS Office.
Join our team at Hatchfit Physiotherapy Clinic in Dubai, where you will play a vital role in maintaining our commitment to excellent customer service. We offer a dynamic and supportive work environment, fostering your professional growth and development.
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