Customer Care Executive

3 months ago


Dubai, United Arab Emirates Hatchfit Physiotherapy Clinic Full time

At Hatchfit Physiotherapy Clinic, we prioritize delivering exceptional customer service to our clients. We are looking for a dedicated Customer Care Executive to join our team in Dubai. In this role, you will be responsible for ensuring a consistently high level of service quality, addressing customer queries, and maintaining strong client relationships.
- Provide consistently high-quality service to customers on a day-to-day basis.
- Maintain customer focus at all times and respond to inquiries using standard guidelines.
- Take ownership of customer queries and proactively follow through to resolution.
- Ensure all customer queries are thoroughly investigated and resolved, escalating to the Team Leader/Line Manager when necessary.
- Maintain accurate records of all transactions and interactions with customers.
- Perform various customer service activities, including upselling and managing new and existing accounts.
- Exceed customer expectations within tight timeframes.
- Act as a liaison between clients and operations, ensuring efficient service delivery.
- Collaborate with internal departments to resolve issues and provide support as needed.
- Establish and monitor customer service standards, using benchmarks and KPIs.
- Ensure productivity is maximized and costs are minimized.
- Follow up with customers and address their complaints, ensuring requests are attended to promptly.
- Support other customer care team members when needed.
- Liaise with overseas offices/agents to arrange shipments for clients when required.
- Ensure cost entry verification is completed by the relevant team and jobs are handed over to billing within the set KPIs.
- Ensure all relevant documents related to shipments are uploaded into the system before job finalization.
- Proactively follow up with relevant teams on job file costings upon job completion.
- Ensure all shipment-related documents are uploaded in the system and all invoices from overseas offices/agents are accounted for.
- Update and record all mandatory fields in the system to meet data integrity guidelines.
- Ensure timely and accurate invoicing to customers based on requirements and deadlines, meeting monthly KPIs.

**Role Requirements**:

- Knowledge of import/export formalities.
- Experience in logistics.
- Strong communication skills.
- Proficiency in MS Office.

Join our team at Hatchfit Physiotherapy Clinic in Dubai, where you will play a vital role in maintaining our commitment to excellent customer service. We offer a dynamic and supportive work environment, fostering your professional growth and development.



  • Dubai, United Arab Emirates Advanced Care Medical Center Full time

    We are actively seeking **Customer Care Executive** to join our team. **Full job description**: - All queries to be responded to efficiently and informatively, with polite language in English or Hindi. - Strong ability to work on multiple tasks or assignments. - Good communication skills. **Additional Qualifications**: - Basic Computer Knowledge - Highly...

  • Customer Care

    3 months ago


    Dubai, United Arab Emirates LANA LIFE CARE Full time

    A leading home healthcare facility is looking for active, self motivated and flexible individual to join its current Customer Care team. Key responsibilities: - **Customer Support**: - **Issue Resolution**: - **Product Knowledge**: - **Customer Interaction**: - **Documentation**: - **Feedback Collection**: - **Performance...


  • Dubai, United Arab Emirates Najma Consultancy Full time

    **NAJMA CONSULTANCY** **01-03 years**: **Dubai**: **Competitive**: - DAY- Posted: 4 Hours ago- Job Likes: Not Available- Job Views: Not Available- Full Time**Job Descriptions**: We are looking for a Customer Care Executive who will be responsible to provide exceptional customer service to clients seeking information, assistance, and support related to our...


  • Dubai, United Arab Emirates Al Haktur IT Solutions Full time

    We are seeking a dedicated and enthusiastic Customer Care Executive to join our team at Al Haktur IT Solutions in Dubai. As a Customer Care Executive, you will be the primary point of contact for our valued customers, ensuring a positive and satisfying experience with our products and services. **Responsibilities**: - Provide exceptional customer service...


  • Dubai, United Arab Emirates Trustbend Logistics Full time

    At Trustbend Packers & Movers, we pride ourselves on delivering exceptional moving and logistics services to our clients. We are looking for a Customer Care Executive in Dubai who is passionate about providing outstanding support and addressing customer needs with professionalism and empathy. If you thrive in a dynamic environment and are committed to...


  • Dubai, United Arab Emirates Zapegg Tax Consultant Full time

    Seeking a Customer care executive to join our Guest Relations department. As a Customer care executive, you will play a vital role in ensuring our guests have an exceptional experience. **Responsibilities**: - Answer to, record, forward and address all guest inquires (complains, requests, questions); - Record support tickets, coordinate with appropriate...


  • Dubai, United Arab Emirates Noorka Full time

    At Noorka Logistics, we are committed to delivering exceptional service to our clients, and we are looking for a skilled **Customer Care Executive** to join our team in **Dubai**. This role requires a proactive individual who can handle customer inquiries efficiently while maintaining a high level of professionalism and empathy. **Key Responsibilities**: -...


  • Dubai, United Arab Emirates Image Full time

    Looking for customer care executive for a laundry company located in dubai and sharjah must have fluent English communication skills Pay: AED2,000.00 - AED2,500.00 per month Ability to commute/relocate: - Dubai: Reliably commute or planning to relocate before starting work (required)


  • Dubai, United Arab Emirates Al Wafiq Electronics Full time

    We are currently seeking a dedicated Customer Care Executive to join our team for a US-based project - FEMALE CANDIDATE CAN APPLY Key Requirements: - Proficiency in US English. French Will give added advantage. - Experience in handling inbound support and chat services. - Ability to provide exceptional customer service. Details of the Position: - Fixed...


  • Dubai, United Arab Emirates Mondial Group Full time

    Open Position : Customer Care Executive Gender : Females only Job Location : Dubai Job Description : 1.Conducting customer satisfaction surveys to understand what areas of the company's services need improvements 2.catering to customer phone calls and diverting the call to the relevant department for a more advanced form of query resolution. dealing...


  • Dubai, United Arab Emirates AL ASAYEL HEALTH & SAFETY FZE Full time

    **Full job description** As a Customer Care Executive at Al Asayel Health & Safety, you will play a crucial role in ensuring our clients receive the highest level of service and support. You will be responsible for establishing and maintaining positive relationships with our clients, addressing their needs, resolving inquiries, and ensuring their overall...


  • Dubai, United Arab Emirates Al Haktur IT Solutions Full time

    As a Customer Care Executive at Al Haktur IT Solutions, you will play a crucial role in ensuring our clients receive the highest level of service and support. You will be responsible for establishing and maintaining positive relationships with our clients, addressing their needs, resolving inquiries, and ensuring their overall satisfaction. **Key...


  • Dubai, United Arab Emirates Precott Real Estate Development Full time

    Prescott Real Estate Development LLC is a leading real estate company specializing in delivering high-quality residential and commercial properties. Our commitment to excellence extends from project development through to customer service and property handover. We are looking for a Customer Care and Handover Executive to assist the Customer Care and Handover...


  • Dubai, United Arab Emirates Precott Real Estate Development Full time

    Prescott Real Estate Development LLC is a leading real estate company specializing in delivering high-quality residential and commercial properties. Our commitment to excellence extends from project development through to customer service and property handover. We are looking for a Customer Care and Handover Executive to assist the Customer Care and Handover...


  • Dubai, United Arab Emirates Zahr Freighters Full time

    As a Customer Care Executive, you will coordinate with suppliers, negotiate contracts, ensure timely delivery, and maintain quality standards. You will manage all aspects of the leasing process for shipping containers, including customer relations, contract negotiation, logistics coordination, overseeing container inventory, and supporting the implementation...


  • Dubai, United Arab Emirates Hatchfit Physiotherapy Clinic Full time

    Hatchfit Physiotherapy Clinic is seeking a dedicated Full-Time Customer Care Executive to join our team in Dubai. **Responsibilities**: - Manage import and export shipping orders from clients or initiated by Customer Service Front Line, covering sea freight, airfreight, and land freight. - Open shipping orders and insert Request for Quotations. Obtain...


  • Dubai, United Arab Emirates Al Rama Group Full time

    We are group of companies, We required one Customer care Executive for our CRM portal in our one of the transport company situated at DIC. **Your role** - Establish and maintain positive relationships with existing clients. - Provide prompt, efficient, and satisfactory responses to customer inquiries. - Identify opportunities for improving the customer...


  • Dubai, United Arab Emirates Noorka Full time

    Noorka Logistics, a dynamic and rapidly growing logistics company based in Dubai, is dedicated to providing innovative solutions for our clients. We are currently seeking a skilled and customer-focused **Customer Care Executive** to join our team and contribute to the seamless operation of our services. **Responsibilities**: - **Issue Resolution**:...


  • Dubai, United Arab Emirates Petals Real Estate Full time

    **Job Summary**: We are looking for a motivated and reliable Customer Care Support Specialist to join our team. In this role, you will be responsible for assisting customers with inquiries, resolving issues, and maintaining excellent service standards to ensure high customer satisfaction. **Key Responsibilities**: - Resolve product or service issues by...


  • Dubai, United Arab Emirates Zapegg Tax Consultant Full time

    As a Customer Care Executive at Zapegg Tax Consultant in Dubai, you will play a crucial role in providing outstanding service to our clients by managing service requests, scheduling and planning tasks, and ensuring timely and efficient resolution of issues. Your ability to communicate effectively and maintain strong organizational skills will be essential in...