Customer Care Executive
5 months ago
We are group of companies, We required one Customer care Executive for our CRM portal in our one of the transport company situated at DIC.
**Your role**
- Establish and maintain positive relationships with existing clients.
- Provide prompt, efficient, and satisfactory responses to customer inquiries.
- Identify opportunities for improving the customer experience and provide feedback to relevant teams and departments.
- Analyze customer data to identify patterns and insights; and leverage this information to enhance customer relationship management strategies.
- Collaborate with other departments.
- Lead forward to concern sales manager which received on CRM portal. call back to the customer for their detail requirements and accordingly send the quotation to the customer.
- Handle all in coming calls and divert the same to the relevant employees.
**Your tasks**
- Support successful customer retention initiatives, such as customized marketing campaigns and loyalty programs.
- Monitor customer feedback regularly and identify areas of improvement in our products and services.
- Stay updated about industry trends and CRM best practices to ensure our processes and procedures are optimized.
**Your profile**
- A bachelor’s degree in a relevant field, such as marketing, business administration, communication, or customer relationship management.
- 2+ years of experience in a customer-facing role.
- Successful record of developing and implementing customer relations strategies.
- Strong problem-solving abilities with time management skills.
- Fluency in English, Hindi and at least one regional language.
- Persuasive communication and interpersonal skills to collaborate effectively with internal teams like marketing and product development and integrate customer feedback into the company’s strategies and initiatives.
- A customer-centric attitude to handle challenging client situations.
**Preferred skills and qualifications**
- Proficiency in CRM software.
- Soft skills such as patience, adaptability, and empathy.
Gender : Male
Age : Between 25 to 35 Years
Pay: AED2,500.00 - AED3,500.00 per month
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