Customer Care Executive

5 months ago


Dubai, United Arab Emirates Al Rama Group Full time

We are group of companies, We required one Customer care Executive for our CRM portal in our one of the transport company situated at DIC.

**Your role**
- Establish and maintain positive relationships with existing clients.
- Provide prompt, efficient, and satisfactory responses to customer inquiries.
- Identify opportunities for improving the customer experience and provide feedback to relevant teams and departments.
- Analyze customer data to identify patterns and insights; and leverage this information to enhance customer relationship management strategies.
- Collaborate with other departments.
- Lead forward to concern sales manager which received on CRM portal. call back to the customer for their detail requirements and accordingly send the quotation to the customer.
- Handle all in coming calls and divert the same to the relevant employees.

**Your tasks**
- Support successful customer retention initiatives, such as customized marketing campaigns and loyalty programs.
- Monitor customer feedback regularly and identify areas of improvement in our products and services.
- Stay updated about industry trends and CRM best practices to ensure our processes and procedures are optimized.

**Your profile**
- A bachelor’s degree in a relevant field, such as marketing, business administration, communication, or customer relationship management.
- 2+ years of experience in a customer-facing role.
- Successful record of developing and implementing customer relations strategies.
- Strong problem-solving abilities with time management skills.
- Fluency in English, Hindi and at least one regional language.
- Persuasive communication and interpersonal skills to collaborate effectively with internal teams like marketing and product development and integrate customer feedback into the company’s strategies and initiatives.
- A customer-centric attitude to handle challenging client situations.

**Preferred skills and qualifications**
- Proficiency in CRM software.
- Soft skills such as patience, adaptability, and empathy.

Gender : Male

Age : Between 25 to 35 Years

Pay: AED2,500.00 - AED3,500.00 per month



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