Administrative Support
7 days ago
Key Responsibilities
- **Retail Customer Service Support**:
- **Order processing**: Handling orders, returns, and exchanges requires attention to detail and an understanding of retail processes.
- **Customer feedback**: Collecting and analyzing feedback shows that the role is focused on continuous improvement in customer service.
- **Issue resolution**: The role involves troubleshooting problems and finding solutions that maintain customer satisfaction.
- **General Administrative Duties**:
- **Office supplies management**: Keeping track of inventory, ensuring timely restocking, and supporting smooth daily operations.
- **Support across teams**: Flexibility is key in assisting both the retail and HR teams, so strong collaboration skills are essential.
**Qualifications**:
- **Experience**:
- **Skills**:
- **Microsoft Office Suite**: Strong proficiency in Excel (for reporting), Word (for document preparation), and Outlook (for communication) is essential.
- **HR and retail knowledge**: A basic understanding of HR practices (such as recruitment or employee records management) and retail customer service is important for cross-functional support.
- **Soft Skills**:
- **Communication**: Both written and verbal communication are key, especially when handling customer complaints or coordinating between departments.
- **Personal Attributes**:
- **Confidentiality**: Especially when handling HR-related matters, discretion is critical.
- **Customer-centric attitude**: An understanding of retail customer service principles and a desire to help customers is vital.
- **Organizational skills**: The ability to prioritize and stay on top of multiple tasks will ensure smooth operations.
**Experience**:
- administrative assistant: 1 year (preferred)
**Language**:
- Arabic (preferred)
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