Freight Forwarding Coordinator

1 week ago


Abu Dhabi, United Arab Emirates KFS Full time

**Job Description: Freight Forwarding Coordinator**

**Position Overview**: The Freight Forwarding Coordinator is responsible for coordinating the logistics of cargo shipments, managing relationships with clients, and ensuring the efficient operation of freight forwarding services. This role combines the responsibilities of coordinating the flow of goods with a strong focus on sales and customer relationship management. The coordinator is expected to work closely with both internal teams and external partners, such as shipping lines, to ensure timely and cost-effective delivery of goods.

**Key Responsibilities**:
1. Plan and organize the transportation of cargo, ensuring timely delivery and efficient routing.

2. Communicate with shipping lines and customs agents to ensure the smooth movement of goods.

3. Monitor shipments, providing updates and resolving any issues or delays promptly.

4. Prepare necessary documentation for shipments, including bills of lading, commercial invoices, and customs paperwork.

5. Ensure compliance with international trade regulations and industry standards.

6. Coordinate and manage the tracking and tracing of shipments to ensure visibility for customers.

7. Identify cost-effective and efficient shipping solutions based on client needs and requirements.

8. Develop and maintain relationships with current and prospective clients.

9. Identify new business opportunities and sales prospects for the company’s freight forwarding services.

10. Respond to client inquiries and provide timely quotations based on customer requirements.

11. Negotiate pricing, terms, and conditions with clients to achieve competitive and profitable agreements.

12. Provide consultative services to clients by recommending optimal shipping solutions.

13. Ensure a high level of customer satisfaction by providing exceptional service and addressing customer concerns promptly.

14. Monitor customer feedback and work to resolve any issues related to service delivery.

15. Ensure accurate and timely completion of all shipping-related documentation.

16. Maintain and update records of shipments, sales activities, and customer interactions in the company's system.

17. Assist in preparing reports on sales performance, market trends, and operational efficiency.

18. Provide input on management on market conditions and competitors.

19. Work closely with internal teams, including operations, warehouse, and finance departments, to ensure seamless service delivery.

20. Handle invoicing and payment follow-ups for clients, ensuring timely collection of outstanding dues.

21. Attend trade events, exhibitions, and networking opportunities to build relationships and increase business opportunities.

**Required Skills and Qualifications**:
1. Bachelor’s degree in logistics, business administration, international trade, or a related field (preferred) with UAE experience is a must

2. 5-7 years of experience in freight forwarding cargo coordination or logistics.

3. Strong sales skills and the ability to build and maintain client relationships.

4. Knowledge of international shipping regulations, customs procedures, and freight forwarding processes.

5. Excellent communication, negotiation, and organizational skills.

6. Ability to work under pressure and meet tight deadlines.

7. Strong problem-solving skills and attention to detail.

Immediate Joiner is preferred

**Job Types**: Full-time, Permanent

Application Deadline: 28/12/2024
Expected Start Date: 06/01/2025


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