Cs Admin

**Company Credentials**

Blackstone Shipping offers global logistics excellence through rich industry expertise, best-in-class customer service and leading-edge technology. Combined with years of experience, we provide customized, cost effective and comprehensive logistics solutions carefully designed to efficiently manage your supply chain. We have a multi-disciplined diversity talented work force of dedicated staff spread across Asia, Europe & the Americas

**BLACKSTONE LOGISTICS LLC**
Office 119, AL FAJER Building,
Al Garhoud, Airport Road,
Dubai, UAE

**Job Role**:
**Key Responsibilities**:

- **Customer Communication**:

- Serve as the primary point of contact for clients, addressing their inquiries, concerns, and requests in a timely and professional manner.
- Provide accurate information regarding shipment status, delivery schedules, and any issues that may arise.
- **Order Management**:

- Process and manage customer orders from initiation to completion, ensuring accuracy and adherence to company procedures.
- Coordinate with internal teams and external partners to facilitate smooth and efficient shipment handling.
- Prepare and maintain accurate shipping documents, including bills of lading, customs documentation, and invoices.
- Generate and review reports related to shipment status, performance metrics, and customer feedback.
- Identify and resolve any issues or discrepancies related to shipments, including delays, damages, or billing concerns.
- Collaborate with relevant departments to implement solutions and prevent recurrence of issues.
- Build and maintain positive relationships with clients, ensuring high levels of customer satisfaction.
- Provide proactive support and follow-up to enhance the overall customer experience.
- Assist with various administrative tasks, including data entry, file management, and office coordination as needed.
- Support the team with special projects and other duties as assigned.
- **Qualifications**:

- **Education**: High school diploma or equivalent; associate’s or bachelor’s degree in business, logistics, or a related field preferred.
- **Experience**: Minimum of 1-2 years of experience in customer service, administration, or logistics; experience in freight forwarding is a plus.
- **Skills**:

- Excellent communication and interpersonal skills.
- Strong organizational and multitasking abilities.
- Proficient in Microsoft Office Suite (Word, Excel, Outlook) and other relevant software.
- Ability to work independently and as part of a team.
- Problem-solving skills and attention to detail.

**How to Apply**:
Pay: AED3,000.00 - AED5,000.00 per month