IT Service Desk Agent

2 weeks ago


Dubai, United Arab Emirates Decision Management Consultants Full time

We’re recruiting ‘IT Service Desk Agent’ for one of our client based in Dubai, UAE.

In this role, we’re looking for someone who is responsible to provide first line remote support for various technical areas like Desktop/Laptops, Virtual Desktops, Printers, MFP’s, User account and access management etc.

**Key Responsibilities**:

- Serves as first line of support to meet customer needs in Arabic and English.
- Coordinates activities with banks IT teams and/or external support teams to complete the incident resolution or to fulfil a service request.
- Identify and escalate incidents and problems requiring urgent attention.
- Coordinates with Resolvers/Fulfillers, IT Service Providers and vendors.

**Requirements**:

- Education and Certifications: Graduate in Computer Science (preferred) or Graduate in Science with a Diploma or Certification in IT
- Experience: 5 years of experience in related field
- Must be bilingual Arabic and English
- ITIL Foundation Certification (preferred)

**Benefits**:

- Competitive salary as current market
- Other employee benefits as per law

**About us**:
Decision Management Consultants is a 30+ years old established firm in UAE specialized in providing quality recruitment and talent solutions across the GCC. We offers full lifecycle permanent staffing services to the organizations, helps also with Temp & Permanent IT staffing needs.

Pay: AED8,000.00 - AED15,000.00 per month

**Experience**:

- IT Service Desk Agent: 5 years (required)

**Language**:

- Arabic (required)


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