IT Service Desk Agent

4 months ago


Dubai, United Arab Emirates Katrinasweets & Confectionery, Mirdiff Full time

1.Receive calls, gather information, and create tickets for appropriate specialists.

2.Monitor ticket status and provide feedback to initiators.

3.Address simple incidents as the first point of contact.

4.Manage account creation and access rights in AD and accounting systems.

5.Delegate requests to relevant specialists

6.Receive inventory and tag assets, ensuring accurate tracking.

7.Track asset transfers to different locations.

8.Manage and organize documents in both online and offline repositories

9.Experience with asset tagging software

Pay: AED4,000.00 - AED5,000.00 per month

Application Question(s):

- Do you have valid UAE driving license?
- Are you immediate joiner?
- How many years of experience do you have as IT Help desk agent ?


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