IT Service Desk Agent
1 week ago
In this role, we're looking for someone who is responsible to provide first line remote support for various technical areas like Desktop/Laptops, Virtual Desktops, Printers, MFP's, User account and access management etc.
Key Responsibilities:
- Serves as first line of support to meet customer needs in Arabic and English.
- Coordinates activities with banks IT teams and/or external support teams to complete the incident resolution or to fulfil a service request.
- Identify and escalate incidents and problems requiring urgent attention.
- Coordinates with Resolvers/Fulfillers, IT Service Providers and vendors.
Requirements:
- Education and Certifications: Graduate in Computer Science (preferred) or Graduate in Science with a Diploma or Certification in IT
- Experience: 5 years of experience in related field
- Must be bilingual Arabic and English
- ITIL Foundation Certification (preferred)
Benefits:
- Competitive salary as current market
- Other employee benefits as per law
About us:
Decision Management Consultants is a 30+ years old established firm in UAE specialized in providing quality recruitment and talent solutions across the GCC.
Pay:
AED8, AED15,000.00 per month
Experience:
- IT
Language:
- Arabic (required)
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