Help Desk Agent

1 week ago


Dubai, Dubai, United Arab Emirates ADIB - Abu Dhabi Islamic Bank Full time
Help Desk Agent

Role :
Help Desk Agent

Location:
Dubai

Role Purpose:


To assist customers in their banking requirements by delivering high quality service while projecting ADIB's professional image in all interpersonal dealings.


Key Accountabilities of the role

RESPONSIBILITIES:

  • Maintaining a high level of service attitude towards customers.
  • Executing, distribution, recording of customer instructions from various channels e.g. incoming mail, fax etc.,
  • Handling general walk in inquiries in a pleasant manner regarding ADIBs products & services and directing the customers to the respective service areas.
  • General administrative work which may include preparation of memos, customer letters, filing etc.,
  • Delivery of cheque books and ATM cards to customers
  • Handling and delivering captured card issues on account of customers
  • Delivery of covered cards to customers
  • Delivery of returned cheques to customers
Perform any other responsibilities entrusted by Branch management from time to time.

Specialist Skills / Technical Knowledge Required for this role:1. knowledge of ADIB's Retail & institutional Banking products & services

2. knowledge of ADIB's Operational Policies & Procedures

  • Knowledge of UAE banking practices, regulations & risks
  • Thorough Knowledge of all the Regulations issued by Central Bank of UAE
  • Fair knowledge of service standards
  • Knowledge of Cross Sales
  • Computer skills
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