Customer Care Executive
22 hours ago
Zahr Freighters, a trusted leader in freight and logistics solutions, is seeking a dynamic and customer-focused **Customer Care Executive** to join our team in Dubai. This role is perfect for a professional who is passionate about delivering exceptional customer experiences in a fast-paced, service-driven environment.
**Key Responsibilities**:
- **Service Support**: Provide information about freight and logistics services, pricing, and processes to clients.
- **Complaint Resolution**: Handle customer complaints professionally, ensuring prompt and satisfactory solutions.
- **Follow-Up**: Track shipments and provide regular updates to customers, ensuring transparency and satisfaction.
- **Record Management**: Maintain detailed and accurate records of customer interactions and feedback.
- **Collaboration**: Work with internal teams, including operations and logistics, to ensure seamless service delivery.
- **Improvement Initiatives**: Identify areas for service improvement and contribute to enhancing customer satisfaction.
**Qualifications**:
- **Education**: Bachelor’s degree in Business Administration, Communication, or a related field is preferred.
- **Experience**:
- Minimum 2 years of experience in a customer service role, ideally in logistics or freight.
- **Skills**:
- Excellent communication and interpersonal skills.
- Proficiency in Microsoft Office and CRM tools.
- Strong problem-solving and multitasking abilities.
- **Attributes**:
- Customer-centric attitude with a proactive approach.
- Ability to thrive in a fast-paced, team-oriented environment.
- Fluency in English; additional languages are a plus.
**What We Offer**:
- Competitive salary and benefits package.
- A supportive and collaborative work culture.
- Opportunities for career development in the logistics industry.
- Exposure to a global network of freight and logistics operations.
Join Zahr Freighters and play a pivotal role in ensuring customer satisfaction in the world of logistics
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