Hotel Sales and Revenue Manager

3 days ago

Sharjah, United Arab Emirates Al Maha Regency Suites Full time

Reporting to the Hotel Group Managing Director and General Manager
- Responsible for Reservations Agent and Sales & Marketing Administrator
- To assist in the delivery of hotel revenue and profit growth by maximizing revenue for both rooms and conference & banqueting.
- Implementation of pricing strategies, achievable revenue plans and production of historical data.

**Main Duties and Responsibilities**:
**1. Inventory Management**:

- Maximize room revenue through efficient Revenue Management processes.
- Maintain all pricing within the Hotel reservation software and third-party distribution channels
- Ensure that price parity is maintained through all third-party distribution channels.
- Utilize stay-through and minimum stay parameters to maximize room revenue.
- Use of effective chase systems to maximize room and Conference & Banqueting revenue.
- Minimize the number of unconfirmed reservations and tentative Conferences & Events bookings to maximize revenue.

**2. Pricing and Positioning**:

- Ensure correct rate positioning is achieved across all market segments for both rooms and Conferences & Events.
- Ensure Accommodation Selling Strategies are updated to the required criteria.
- Compile and communicate clear and concise pricing policies for all current pricing and packages.
- Monitor price sensitivity via hotel turnaways and implement appropriate actions.
- Complete regular analysis of competitor rates in all segments for both rooms and Conferences & Events.

**3. Business Planning**
- To be a key member of the Hotel Business Planning Team and assist in completing the hotel budgets, with responsibility for the revenue budgets for both accommodation and room hire.
- Complete and monitor the monthly forecasts for accommodation and Conferences & Events.
- Complete monthly group forecasts for distribution to all Hotel departments.
- To be constantly aware of all competitor developments and pricing and communicate accordingly to all appropriate departments.
- Keep up-to-date knowledge of the marketplace/demand generators; Companies leaving or entering the market, Special projects, City events/festivals, National events, etc.

**4.** **Revenue Analysis & Tracking**
- Complete the Revenue Analysis Report daily and communicate to relevant personnel.
- Complete Monthly Account Production Statistics for corporate, FIT partners, and third-party distribution partners.
- Complete month-end commentary on accommodation revenue and segmentation, geographical statistics, market share, room hire and distribution accounts for inclusion in the Hotel Monthly Management Report.
- Analyze reservations entered daily to check rates sold and quality of reservations.

**5. Customer Care**
- Ensure that all incoming inquiries are handled in an efficient, courteous and friendly manner as per the standard agreed.
- Ensure that all customer inquiries and requests are responded to and actioned within the time parameters per the agreed-upon standard.
- Develop and maintain relationships with both existing and prospective third-party distribution and agent accounts.
- Ensure the daily briefing sheets/updates are available to all Hotel departments to assist in the delivery of excellent customer service to both hotel residents and meeting attendees.
- In conjunction with the Reservation Agent and Sales & Marketing Administrator, ensure all client-specific rates are loaded and attached to client profiles.
- Ensure all sales leads are forwarded to the Sales & Marketing Administrator for action.
- Ensure effective chase systems are implemented and maintained for all groups/tour / Conference & Events businesses to maximize revenue.

**6. Other Responsibilities - **depends on the needs of the business
- To reflect and enhance the Hotel’s Mission Statement and Objectives in all activities.
- To attend Meetings as required by Management.
- Ensure that all requests and correspondence from colleagues and Management are dealt with in a prompt and accurate manner.
- To ensure that all reasonable care is taken for the health & safety of yourself, your colleagues, customers and other persons on the premises.
- To participate in fire drills and any other health & safety training as required by the Company and the Law.
- To attend all training courses as notified to you by Management.
- To assist in training other members of staff as required.
- To work with Management and colleagues to continuously improve hotel standards, efficiency, customer service and knowledge of your own function.
- To carry out Duty Manager shifts as required.
- To carry out any other duties as may be notified by Management.
- Recruitment and selection with hospitality recruitment agencies for own department

**Who you are to be qualified for the position**:

- You should be a Bachelor’s Degree in Sales and Marketing related to Hospitality.
- You should have at least 5 years of experience as a Hotel Sales and Revenue Manager in UAE.
- You should have strong good communic

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