Hotel Operations Manager

3 weeks ago


Sharjah, United Arab Emirates Occidental Sharjah Grand Full time

**Hotel Operations Manager**

The Hotel Operations Manager assists the General Manager on the day to day operations. Hotel Operations Manager is responsible for keeping a perfect coordination between all departments and controlling their operation with regards to the company’s standards, revenues and controlling costs and the highest comfort and satisfaction of our guests.

Hotel Operations Manager will be responsible to improve service and product quality for the F&B Operations, Rooms and Recreation departments as well as the other facilities of the hotel. Decides in agreement with the General Manager the structure and direction of the hotel.

Reporting to: General Manager

**JOB OVERVIEW**:
Role is second in charge of the hotel to a career progression to the level of General Manager.

Provides functional assistance and direction to the Rooms Division, Food & Beverage, Recreation and other Operational Departments and interacts with resort members and individuals outside the Resort including, but not limited to government officials, suppliers, competitors and other members of the local community. Coordinates functions and activities with the department heads as appropriate.

**KEY RESPONSIBILITIES**:

- To liaise with the sales & marketing manager to set the strategy for the Rooms and F&B departments
- To participate in preparation of the Resort strategic plan, marketing plan and goals program
- To regularly update the General Manager on all operations achievements and key issues
- To carry out the duty managers shift in order to meet management requirements
- Manage the functioning of all employees, facilities, sales and costs, to ensure maximum departmental profit is achieved
- Monitor & control upgrades of the resources of the Rooms, F&B and L&R departments
- To oversee the preparation, presentation and service of food products to ensure the highest quality at all times
- To oversee the that all guest rooms, public & back of the house areas including kitchen areas are well maintained and cleaned
- To maintain good will, sense of fairness and an open door policy towards employees
- To monitor and check hotel members satisfaction
- To control operating and merchandising costs
- To maintain highest standards of Hygiene
- To maintain Health & Safety Standards and participate in the audits
- Implement a daily and monthly checklist for all departments. Ensure proper follow-up to attain maximum quality and efficiency
- To coordinate all sales activities which are conducted in area of responsibility
- To actively engage and participate in effective communications within the hotel
- To adhere to all the hotel standards and procedures at any given time
- Ensure that all Standards are being adhered to, by all personnel and monitoring their compliance
- To liaise with the General Manager & Human Resources in matters relating to recruitment and disciplinary procedure

**ESSENTIAL REQUIREMENTS**:

- Bachelor's Degree of Hospitality services, or in Business Administration, from a reputed university
- 3-5 years of experience in the hospitality sector - age not more than 35 years
- At least 3 years of experience in a management role, preferably within a reputed 5* resort
- Strong command over the Rooms and F&B operations
- Good understanding of market segments, facilities management, procurement functions, pricing strategies as well as sales & marketing methods

**KEY SKILLS**:

- Strong leadership and people management skills
- Dynamic personality and creative mindset
- Full proficiency in English - Spanish is a plus


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