Marketing and Sales Coordinator
1 week ago
Marketing & Sales Coordinator Duties and Responsibilities:
- Answer telephone and respond to caller inquiries in a pleasant manner.
- Answer client/bookers questions about property facilities/services (e.g., hours of operation, rates and room types, packages, promotions, entertainment, restaurants etc.)
- Responsible for coordinating internally with the sales & marketing team.
- Generating reports, preparing proposals, collecting details, and coordinating with clients & suppliers.
- Prepare sales-related documents throughout the sales process (e.g., proposals, contracts, banquet event orders, CVGR Letter).
- Gather materials and assemble information packages (e.g. brochures, promotional materials, sales demo kit, welcome kit, souvenirs, etc.).
- Generate group and/or corporate leads through internet prospecting, networking, and telemarketing.
- Manage and maintain sales executives and managers' schedules, appointments, and travel arrangements.
- Assist sales team by managing schedules, filing important documents, and communicating relevant information.
- Arrange and coordinate meetings, events, and any appointments.
- Record, transcribe and distribute minutes of meetings.
- Interaction with the client in regards to leads, hotel needs, and client travel.
- Meets with clients in the absence of the Director of Sales or Sales Managers to effectively and professionally convey details of the sale to the client.
- Perform hotel site tours with potential clients.
- Monitor, screen, respond to, and distribute incoming communications.
- Design, upload, extract and maintain customer databases.
- Create and manage Company and Travel Agent profiles on the property management system.
- Should know the process of merging profiles.
- Load and Manage Rate Codes to the Hotel Software, And link the negotiated rates to the correct company profiles.
- Print Daily Sales reports for each sales manager and submit them to the Head of Sales.
- Print Sales manager productivity reports for each sales manager and submit them to the Head of Sales.
- File and retrieve documents and reference materials.
- Conduct research and collect data to prepare reports and documents.
- Utilizes efficient sales strategy for the maximization of hotel revenue.
- Coordinates necessary arrangements with vendors relating to sales.
- Establishes strong relationships with vendors to ensure maximization of hotel revenue.
- Ensures all documents produced by the Sales Department (i.e. BEO’s, contracts, rooming lists, proposals) are completed accurately and on time.
- Respond to complaints from customers and give after-sales support when requested.
- Ensure the adequacy of sales-related equipment or material are available at all times.
- Other duties as assigned by Director or sales or the management.
Prerequisites:
- Speak with others using clear and professional language.
- Prepare and review written documents accurately and completely.
- Working knowledge of standard office administrative practices and procedures.
- Excellent customer service skills.
- Able to effectively communicate in English, in both written and oral forms.
- Be friendly, customer-centric, smile, and able to work in a team environment.
**Education**:
Diploma or degree in Business Management, Good computer skills; proficiency in the use of Microsoft Office (Word, Excel, PowerPoint, Office), and Knowledge of sales and marketing modules like
**Experience**:
Two or more years of experience working in a hotel, marketing or sales. Previous experience working in a similar role.
Salary will be discussed during the interview.
COVID-19 considerations:
Wear Face Mask
Application Question(s):
- What is your salary expectation?
- What is your Visa Status? Can you join immediately?
**Education**:
- Bachelor's (preferred)
**Experience**:
- Sales & Marketing: 3 years (required)
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