Quality Assurance Analyst of Contact Center

We are GCH Human Resource currently hiring for one of our reputed leading developers in Dubai Location **Designation: Quality Assurance Analyst** **Experience: 1 to 2 years** **Location: Dubai** **Education: Any Graduate Holder** **Salary - 8 to 10 K** - Monitoring quality of calls made received or made by contact center. - Listening to call recordings...

**Training & Quality** **Location** - Dubai, United Arab Emirates*** Job Title: Quality Analyst - Contact Center ( Bilingual - English/ Arabic ) **Job Description**: PREFERRED CANDIDATE QUALIFICATIONS - CURRENTLY AVAILABLE IN THE UAE. - CAN JOIN IMMEDIATELY. Without your expertise, the management team may not understand where it’s going wrong and...

**What You'll Do**: - Responsible for the development, training, and coaching of all teams to ensure consistency of quality and service levels across all contact center sites, instilling a culture to provide quality care, sales through service, first call resolution, great onboarding experience, and win back. - To develop tailored programs to improve...

**Justlife** is rocking the region with its beautifully designed home services app and looking for brilliant minds and skilled professionals who can think outside the box and have a limit that defies the sky. Do you envision shaping the future of home services in one of the fast-growing tech companies based in Dubai? Then, don't lose another second! Come...

**Job requirements - QA should be able to**: Perform end-to-end testing of customer journeys, including interactions with IVR, call flow, and chatbot systems, in Arabic & English language to identify any usability issues and areas for improvement. Collaborate with product managers, designers, and developers to understand Arabic & English language user...

**Job Description: Quality Analyst - Call Center** **Note**:This is a 6 working day job. **Overview**: **Responsibilities**: - Identify areas for improvement and ensure compliance with company policies and procedures. - ** Call Calibration**: - Participate in call calibration sessions to ensure consistent scoring across the team. - Align with other...

Analyst - HR Contact Center Human Resource Development **THIS IS HOW EXCEPTIONAL HAPPENS** **HUMAN RESOURCES & DEVELOPMENT** **Analyst - HR Contact Center** Every organization depends on its people and their passion. They’re the ones who look for new ways to innovate, delight and excite everybody they work with and for. And here, they’re empowered...

Job Title : Quality Analyst Work Location : Dubai Reporting to : Quality Senior Team Leader Department : Customer Happiness Department **Job Purpose** - Quality Assessments involve call **monitoring activities, evaluation of process adherence, and the analysis and benchmarking of individual, team, and overall performance results and trends against target...

We are looking for a Quality Analyst to join our team and help with testing products to meet our organization’s quality standards. Quality Analyst responsibilities include performing quality tests and validating test cases before products, software and systems are shipped to consumers. Ultimately, you will work with a small team to ensure our products...

Job Description: The Quality Analyst is responsible for monitoring and evaluating the quality of services. This includes conducting audits, analyzing data, identifying areas for improvement, and implementing quality control measures. The Quality Analyst will also collaborate with cross-functional teams to develop and implement quality assurance processes and...

**Role Description** This is a full-time on-site role for a Quality Analyst. The Quality Analyst will be responsible for conducting quality checks, maintaining quality control, ensuring compliance with standards, monitoring and evaluating internal processes, and providing feedback on quality assurance. **Qualifications** - Strong analytical skills and...

Job Description: The Quality Analyst is responsible for monitoring and evaluating the quality of products or services. This includes conducting audits, analyzing data, identifying areas for improvement, and implementing quality control measures. The Quality Analyst will also collaborate with cross-functional teams to develop and implement quality assurance...

Conduct quality assurance evaluations - Assess agent performance - Coaching - Agent engagement - Regulatory compliance - Driving customer experience improvements - Computer monitor - Monitoring interactions - Analyzes statistical dataClient satisfaction - Continuous improvement - Driving internal process improvements - Generate contact center reports for...

Job Description: The Quality Analyst is responsible for monitoring and evaluating the quality of products or services. This includes conducting audits, analyzing data, identifying areas for improvement, and implementing quality control measures. The Quality Analyst will also collaborate with cross-functional teams to develop and implement quality assurance...

Job Description: The Quality Analyst is responsible for monitoring and evaluating the quality of products or services. This includes conducting audits, analyzing data, identifying areas for improvement, and implementing quality control measures. The Quality Analyst will also collaborate with cross-functional teams to develop and implement quality assurance...

**Role & Responsibilities(including but not limited to)**: As a Developer (Contact Center) one must be able to Design, review & refine contact center custom deliverables like IVR, reports, dashboard, wallboard, dialer call flows and CRM integrations. **Expectations**: - 2+ years of experience - Advanced knowledge of CRM integrations - Advanced knowledge of...

Quality Assurance Analyst is responsible for assessing the quality of the performance of our call center associates who deal with our existing and potential customer. You will also help associates by training them how to make a great conversation and close the sale and build excellent rapport with the customers. You will lead by example. When required, you...

**Job description** As a Quality Analyst for our tele-sales team, you will be responsible for monitoring and evaluating the quality of outbound sales calls, providing constructive feedback to agents, and implementing improvement strategies to enhance overall team performance. You will work closely with the tele-sales managers to develop and maintain quality...

**Position**: Contact Center Agent - Bilingual (Arabic & English) **Location**: Dubai **Duration**: 6 months Extendable **Salary**: 4,800 AED per month **Section**: Contact Center **Department**: Customer Care **Division**: Venue Service Management **Preferred Start Date**: ASAP **Job Purpose**: - Learn and develop day-to-day knowledge about products and...

Quality Assurance Analyst is responsible for assessing the quality of the performance of our call center associates who deal with our existing and potential customer. You will also help associates by training them how to make a great conversation and close the sale and build excellent rapport with the customers. You will lead by example. When required, you...