Quality Assurance Analyst of Contact Center

**Training & Quality** **Location** - Dubai, United Arab Emirates*** Job Title: Quality Analyst - Contact Center ( Bilingual - English/ Arabic ) **Job Description**: PREFERRED CANDIDATE QUALIFICATIONS - CURRENTLY AVAILABLE IN THE UAE. - CAN JOIN IMMEDIATELY. Without your expertise, the management team may not understand where it’s going wrong and...

**What You'll Do**: - Responsible for the development, training, and coaching of all teams to ensure consistency of quality and service levels across all contact center sites, instilling a culture to provide quality care, sales through service, first call resolution, great onboarding experience, and win back. - To develop tailored programs to improve...

**Job Description: Quality Analyst - Call Center** **Note**:This is a 6 working day job. **Overview**: **Responsibilities**: - Identify areas for improvement and ensure compliance with company policies and procedures. - ** Call Calibration**: - Participate in call calibration sessions to ensure consistent scoring across the team. - Align with other...

Job: Quality Assurance Evaluator Call Center **Job Type**: Full Time Salary : 3000 AED to 3500 AED A Quality Assurance Evaluator in a call center plays a crucial role in ensuring that customer service representatives adhere to established standards and deliver high-quality service to customers. The primary responsibilities of a Quality Assurance Evaluator...

Conduct quality assurance evaluations - Assess agent performance - Coaching - Agent engagement - Regulatory compliance - Driving customer experience improvements - Computer monitor - Monitoring interactions - Analyzes statistical dataClient satisfaction - Continuous improvement - Driving internal process improvements - Generate contact center reports for...

We are looking for a Quality Analyst to join our team and help with testing products to meet our organization’s quality standards. Quality Analyst responsibilities include performing quality tests and validating test cases before products, software and systems are shipped to consumers. Ultimately, you will work with a small team to ensure our products...

Job Description: The Quality Analyst is responsible for monitoring and evaluating the quality of services. This includes conducting audits, analyzing data, identifying areas for improvement, and implementing quality control measures. The Quality Analyst will also collaborate with cross-functional teams to develop and implement quality assurance processes and...

**Role Description** This is a full-time on-site role for a Quality Analyst. The Quality Analyst will be responsible for conducting quality checks, maintaining quality control, ensuring compliance with standards, monitoring and evaluating internal processes, and providing feedback on quality assurance. **Qualifications** - Strong analytical skills and...

Job Description: The Quality Analyst is responsible for monitoring and evaluating the quality of products or services. This includes conducting audits, analyzing data, identifying areas for improvement, and implementing quality control measures. The Quality Analyst will also collaborate with cross-functional teams to develop and implement quality assurance...

**Position**: Contact Center Agent - Bilingual (Arabic & English) **Location**: Dubai **Duration**: 6 months Extendable **Salary**: 4,800 AED per month **Section**: Contact Center **Department**: Customer Care **Division**: Venue Service Management **Preferred Start Date**: ASAP **Job Purpose**: - Learn and develop day-to-day knowledge about products and...

Job Description: The Quality Analyst is responsible for monitoring and evaluating the quality of products or services. This includes conducting audits, analyzing data, identifying areas for improvement, and implementing quality control measures. The Quality Analyst will also collaborate with cross-functional teams to develop and implement quality assurance...

Job Description: The Quality Analyst is responsible for monitoring and evaluating the quality of products or services. This includes conducting audits, analyzing data, identifying areas for improvement, and implementing quality control measures. The Quality Analyst will also collaborate with cross-functional teams to develop and implement quality assurance...

Quality Assurance Analyst is responsible for assessing the quality of the performance of our call center associates who deal with our existing and potential customer. You will also help associates by training them how to make a great conversation and close the sale and build excellent rapport with the customers. You will lead by example. When required, you...

Quality Assurance Analyst is responsible for assessing the quality of the performance of our call center associates who deal with our existing and potential customer. You will also help associates by training them how to make a great conversation and close the sale and build excellent rapport with the customers. You will lead by example. When required, you...

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United A”rab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across...

**Job description** As a Quality Analyst for our tele-sales team, you will be responsible for monitoring and evaluating the quality of outbound sales calls, providing constructive feedback to agents, and implementing improvement strategies to enhance overall team performance. You will work closely with the tele-sales managers to develop and maintain quality...

We are GCH hiring for contact center executive for one of our client who are into premium real estate developer based in Dubai. We are looking for an enthusiastic contact center executive who can handle inbound calls and can handle premium customers in a very well versed manner. **Responsibilities**: handle inbound calls respond to customer...

We are GCH hiring for contact center executive for one of our client who are into premium real estate developer based in Dubai. We are looking for an enthusiastic contact center executive who can handle inbound calls and can handle premium customers in a very well versed manner. **Responsibilities**: handle inbound calls respond to customer...

About the Role Info Arab Media FZ-LLC / Al Mashhad is seeking a Quality Assurance Analyst to join our existing Digital Team in the Headquarter located in Dubai, UAE. The Digital Quality Assurance Analyst is responsible for testing the digital products, support, account management pages, apps and mobile. and will be responsible for the final step in the...

Identify, document, and track software defects and issues using bug tracking systems. Collaborate with software developers and stakeholders to resolve issues and ensure timely delivery of high-quality products. Conduct regression testing, performance testing, and user acceptance testing as needed. Provide feedback and recommendations for process...