Call Centre Quality Analyst

Job Description: Quality Analyst - Call CenterNote: This is a 6 working day job. Overview:We are seeking a meticulous and dedicated Quality Analyst to join our call center team. The ideal candidate will be responsible for monitoring and evaluating the performance of our customer service representatives to ensure adherence to company standards and enhance the...

Job Purpose:The Call Centre Supervisor will be responsible for managing and overseeing the daily operations of the call centre team. This includes monitoring performance, coaching, and providing support to ensure the team meets or exceeds performance targets and delivers excellent customer service.Supervise Call Centre Agents:Provide leadership and guidance...

Job Purpose:The Call Centre Supervisor will be responsible for managing and overseeing the daily operations of the call centre team. This includes monitoring performance, coaching, and providing support to ensure the team meets or exceeds performance targets and delivers excellent customer service.Supervise Call Centre Agents:Provide leadership and guidance...

**POSITION**: Call Centre Executive **SALARY**: AED 2000 ~AED 2300 **GENDER**: Females **REQUIREMENTS**: - At least 2 years experience in a call centre in UAE, preferably in a healthcare facility. - Ability to work under pressure without compromising quality standards. - Excellent communication skills in the English language. - Has experience in selling...

**POSITION**: Call Centre Executive **SALARY**: AED 2000 ~AED 2300 **GENDER**: Females **REQUIREMENTS**: - At least 2 years experience in a call centre in UAE, preferably in a healthcare facility. - Ability to work under pressure without compromising quality standards. - Excellent communication skills in the English language. - Has experience in selling...

The job posting is outdated and position may be filledLeverage supplier and call centre capabilities to meet operational and quality requirements.• Ensure all call centre services and operations adhere to company standards.• Evaluate the impact of first, second, and third level assistance on customers and ensure that their needs are met or satisfied.•...

**POSITION**: Call Centre Executive **SALARY**: AED 2000 ~AED 2500 **GENDER**: Females **REQUIREMENTS**: - At least 2 years experience in a call centre in UAE, preferably in a healthcare facility. - Ability to work under pressure without compromising quality standards. - Excellent communication skills in the English language. - Has experience in selling...

**Overview**: **Key Responsibilities**: - ** Call Audits**: Conduct thorough audits of calls handled by agents to assess adherence to quality standards, compliance requirements, and customer service protocols. - ** Feedback Sessions**: Provide constructive feedback to agents based on call audit findings, highlighting areas of improvement and reinforcing...

March 9, 2024 - Posted by: admin - Categories: **Responsibilities**: - Handle inbound and outbound calls in a professional and courteous manner. - Provide accurate information, answer inquiries, and resolve customer issues. - Input and maintain customer data accurately in the company’s database. - Meet performance targets for call volume, quality, and...

Evaluate customer interactions to ensure they meet quality standards, using a predefined framework This involves regularly assessing a specified number of contacts per agent based on department need.Provide timely and constructive feedback to customer service agents based on assessment results.Develop coaching plans to address areas of strength and weakness...

Evaluate customer interactions to ensure they meet quality standards, using a predefined framework This involves regularly assessing a specified number of contacts per agent based on department need. Provide timely and constructive feedback to customer service agents based on assessment results. Develop coaching plans to address areas of strength and...

Evaluate customer interactions to ensure they meet quality standards, using a predefined framework This involves regularly assessing a specified number of contacts per agent based on department need.Provide timely and constructive feedback to customer service agents based on assessment results.Develop coaching plans to address areas of strength and weakness...

Job Title : Quality Analyst Work Location : Dubai Reporting to : Quality Senior Team Leader Department : Customer Happiness Department **Job Purpose** - Quality Assessments involve call **monitoring activities, evaluation of process adherence, and the analysis and benchmarking of individual, team, and overall performance results and trends against target...

Evaluate customer interactions to ensure they meet quality standards, using a predefined framework This involves regularly assessing a specified number of contacts per agent based on department need.Provide timely and constructive feedback to customer service agents based on assessment results.Develop coaching plans to address areas of strength and weakness...

We are looking for Experience **Arabic Call Centre Agent** Preferred : Arabic Speaker **Duties & responsibilities** - Answer incoming calls promptly and professionally, addressing customer inquiries, requests, and complaints. - Efficiently take orders from customers over the phone, ensuring all necessary details are accurately captured. - Confirm order...

**Reporting To**: Call Center Supervisor **Main Purpose of the Job**:Call Center Representatives complete customer service tasks that ensure customers have the information and assistance they need and maintain the company’s positive reputation. **YOUR ROLE** - Managing large amounts of inbound and outbound calls in a timely manner - Attend customer calls...

**JOB SUMMARY / PURPOSE** To ensure the smooth operations of the Call Centre which is engaged to understand the customer concern & to convey/transfer the same to the operation team or relevant department. A customer service executive will act as a liaison, provide product/services information, and resolve any emerging problems that our customer might face...

**About us**: At Hireget, we redefine success in talent solutions. As a premier consulting firm, we specialize in Executive Search, Staff Management, and Training & Development. **Responsibilities**: - Handle inbound and outbound calls from customers regarding product inquiries, orders, billing issues, and general support. - Listen actively to customer...

Handle inbound and outbound calls from customers regarding product inquiries, orders, billing issues, and general support.Listen actively to customer concerns, empathize with their needs, and provide appropriate solutions or information.Accurately enter and update customer information in the system during call interactions.Follow call scripts and guidelines...

Handle inbound and outbound calls from customers regarding product inquiries, orders, billing issues, and general support.Listen actively to customer concerns, empathize with their needs, and provide appropriate solutions or information.Accurately enter and update customer information in the system during call interactions.Follow call scripts and guidelines...