Opening - Quality Assurance - Contact Center

7 months ago


Dubai, United Arab Emirates Sourcing Solution Technologies Full time

**Job requirements - QA should be able to**:
Perform end-to-end testing of customer journeys, including interactions with IVR, call flow, and chatbot systems, in Arabic & English language to identify any usability issues and areas for improvement.

Collaborate with product managers, designers, and developers to understand Arabic & English language user requirements and ensure test coverage.

Identify and report issues related to Arabic & English language system interoperability, data integrity, and real-time communication channels.

Perform cross-browser and cross-platform testing to ensure consistent user experience for Arabic & English language interactions across different devices and environments.

Work closely with cross-functional teams to prioritize and address critical user experience issues and deliver high-quality releases on schedule.

Continuously enhance the QA process by identifying opportunities for automation and efficiency gains in contact center platform functionalities, new features and integration testing.

Stay up to date with industry trends and best practices in contact center user experience, customer experience, and integration testing methodologies for Arabic & English language interactions.

Ability to commute/relocate:

- Dubai: Reliably commute or planning to relocate before starting work (required)



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