Quality Analyst- Call Center- Igaming

**Job Description: Quality Analyst - Call Center** **Note**:This is a 6 working day job. **Overview**: **Responsibilities**: - Identify areas for improvement and ensure compliance with company policies and procedures. - ** Call Calibration**: - Participate in call calibration sessions to ensure consistent scoring across the team. - Align with other...

**Overview**: **Key Responsibilities**: - ** Call Audits**: Conduct thorough audits of calls handled by agents to assess adherence to quality standards, compliance requirements, and customer service protocols. - ** Feedback Sessions**: Provide constructive feedback to agents based on call audit findings, highlighting areas of improvement and reinforcing...

We deal in international Stock market, commodities and currencies. Looking for enthusiastic and professional sales agents. Smart Wings was built to provide an improved customer experience & marketing; high quality Call Center services within the financial industry. There are many Call Centers with professional call agents offering great solutions, however,...

We are GCH Human Resource currently hiring for one of our reputed leading developers in Dubai Location **Designation: Quality Assurance Analyst** **Experience: 1 to 2 years** **Location: Dubai** **Education: Any Graduate Holder** **Salary - 8 to 10 K** - Monitoring quality of calls made received or made by contact center. - Listening to call recordings...

Responsibilities - Manage large amounts of inbound and outbound calls in a timely manner - Follow communication “scripts” when handling different topics - Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives - Seize opportunities to upsell products when they arise - Build sustainable...

**Job Overview**: **Key Responsibilities**: - ** Client Onboarding**: Engage potential clients, understand their needs, and provide comprehensive information about our gaming website. - ** Sales Pitch**: Effectively communicate and pitch new offers, promotions, and packages to potential clients. - ** Process Explanation**: Clearly elucidate the...

We are GCH Human Resource currently hiring for one of our reputed leading developers in Dubai Location **Designation: Quality Assurance Analyst** **Experience: 1 to 2 years** **Location: Dubai** **Education: Any Graduate Holder** **Salary - 8 to 10 K** - Monitoring quality of calls made received or made by contact center. - Listening to call recordings...

Sidra Healthcare is looking for a dedicated Call Center Executive cum Data Analyst with a skill set that includes hands-on experience in managing day-to-day activities. Join our team and make a difference in the healthcare industry! Application Question(s): - Willing to work in shifting hours **Experience**: - Customer Service or Call Center: 2 years...

**Training & Quality** **Location** - Dubai, United Arab Emirates*** Job Title: Quality Analyst - Contact Center ( Bilingual - English/ Arabic ) **Job Description**: PREFERRED CANDIDATE QUALIFICATIONS - CURRENTLY AVAILABLE IN THE UAE. - CAN JOIN IMMEDIATELY. Without your expertise, the management team may not understand where it’s going wrong and...

Only Arab Female Call Center If you have a passion for customer service and enjoy helping others, we invite you to consider joining our team. As a call center representative, you will play a crucial role in handling inbound and outbound calls, addressing customer inquiries, resolving issues, and ensuring an overall positive experience for our customers. Key...

Job Title : Quality Analyst Work Location : Dubai Reporting to : Quality Senior Team Leader Department : Customer Happiness Department **Job Purpose** - Quality Assessments involve call **monitoring activities, evaluation of process adherence, and the analysis and benchmarking of individual, team, and overall performance results and trends against target...

A Well known call center company looking to hire Quality Controller who could Performs call monitoring and provides trend data to the management. Outstanding customer service skills and dedication to providing exceptional customer care. **Responsibilities**: - Participates in design of call monitoring formats and quality standards. - Performs call...

**Job Information**: Company **Spocto*** Date Opened **09/26/2024*** Job Type **Full time*** Industry **Financial Services*** City **Dubai*** State/Province **Dubai*** Country **United Arab Emirates*** Zip/Postal Code **74777*** **About Us**: Yubi stands for ubiquitous. But Yubi will also stand for transparency, collaboration, and the power...

**Call Center Job Description**: - Manages and oversees a team of call center agents. - Motivates and supports agents through feedback and communication. - Measures KPI’s like inbound calls, call waiting, and call abandonment. - Assists with taking agents’ calls if they can’t handle the workload. - Improves quality of results by recommending...

As a Call Centre Supervisor at our medical center, you will be responsible for overseeing the day-to-day operations of the call center team, ensuring efficient and effective handling of inbound and outbound calls related to patient inquiries, appointment scheduling, and other medical-related services. You will lead a team of call center representatives,...

Urgent Hiring !!!! Position : Call Center Agent -Male Loc: Dubai Salary : 2500-3000 AED Min 2 years of experienced in Call Center Languages prefer : Hindi & English **Salary**: AED2,500.00 - AED3,000.00 per month Ability to commute/relocate: - Dubai: Reliably commute or willing to relocate with an employer-provided relocation package...

Plan and implement call center strategy - Determine targets for call center - Hire and onboard new call center employees - Answer staff questions, provide guidance and feedback to team members - Train new employees - Onboard new employees - Ensure a friendly and motivating work environment - Measure performance with KPIs such as call interruptions, calls...

We are looking for a dynamic, well-spoken Outbound Call Center Agent with excellent communication skills to be responsible for soliciting sales and managing client inquiries over the telephone. **SKILLS & QUALIFICATIONS** - Strong command of the **Arabic &** **English** language! - Preferred 2+ years of work experience as a call center Agent. - Capable of...

We are looking for a dynamic, well-spoken Outbound Call Center Agent with excellent communication skills to be responsible for soliciting sales and managing client inquiries over the telephone. **SKILLS & QUALIFICATIONS** - Strong command of the **Arabic &** **English** language! - Preferred 2+ years of work experience as a call center Agent. - Capable of...

Quality Assurance Analyst is responsible for assessing the quality of the performance of our call center associates who deal with our existing and potential customer. You will also help associates by training them how to make a great conversation and close the sale and build excellent rapport with the customers. You will lead by example. When required, you...