Contact Center Agent

1 month ago


Dubai, United Arab Emirates WeSource Full time

**Position**: Contact Center Agent - Bilingual (Arabic & English)
**Location**: Dubai
**Duration**: 6 months Extendable
**Salary**: 4,800 AED per month
**Section**: Contact Center
**Department**: Customer Care
**Division**: Venue Service Management

**Preferred Start Date**: ASAP

**Job Purpose**:

- Learn and develop day-to-day knowledge about products and services, customer service systems, and standard operating procedures and policies.
- Qualify customer inquiries to generate quality leads and log them in the CRM system for the sales team’s perusal.
- Handle customer orders by scripting new orders and/or validating and processing existing orders in the CRM system, following up with service delivery teams to ensure timely delivery.
- Handle support requests, complaints, or feedback by logging all tickets in the case management system. Follow up with internal teams and/or third parties for timely resolution and closure of customer cases.
- Perform outreach activities to generate quality leads, onboard clients, or close the feedback loop through case management.
- Meet the key performance indicators (KPIs) set to measure the performance of the contact center against business objectives.

**Qualifications and Skills**:

- Minimum 1-year experience working in a contact center (Inbound/Outbound) at the agent level
- UAE/GCC experience preferred

**Please note**:

- The Contact Center operates on a 24-hour shift basis with rotating schedules, and there are no fixed days off. Occasional overtime may be required.

**Job Types**: Full-time, Contract
Contract length: 6 months

Pay: AED4,800.00 per month


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