Client Service Manager, Hbme Oman Branch

6 months ago


UAE, United Arab Emirates HSBC Full time

-Job description

**Client Service Manager, HBME Oman Branch - Omani Nationals Only**

**Some careers open more doors than others.**

If you’re looking for a career that will give you plenty of opportunities to develop and your future will be rich with potential, join our new company which will be established in Oman. Whether you want a career that could take you to the top, or simply take you in an exciting new direction which offers you with opportunities, support and rewards that will take you further.

As part of Markets & Securities Services, Securities Services provides investor services to some of the world's largest asset managers, asset owners, banks and broker dealers. These services connect our clients and their investors to investment opportunities, making Securities Services an essential part of the infrastructure that supports international capital flows. Our global team operates in 37 countries and territories, and services thousands of clients around the world.

We are currently seeking an ambitious individual to join our Client Services team as part of Securities Services Oman, working together with colleagues to define, manage and achieve divisional business targets.

The role involves managing all assigned tasks within client servicing including client onboarding, account administration, client invoicing, managing Internal and external queries, client information and market information, with the highest possible level of service.

**The responsibilities include**:

- Ensuring delivery of services in line with client Service Level Agreements or their equivalents and strive towards complete client satisfaction and achievement of agreed service standards
- Prompt and accurate responses to all clients queries along with due diligence, risk and other information document requests
- Perform Service Calls with clients to monitor ongoing satisfaction with branch performance
- Participate and manage clients Due Diligence Visits
- Identify and introduce service improvements/ product development to improve the overall client experience
- Develop strong relationship with the local market entities in order to drive market advocacy and be a market leader in dissemination of market information to clients
- Offer full support and cooperation to Sales and the Regional teams to promote business and actively participate in regional projects
- Ensuring timely invoicing to clients, proactive follow-up and recovery of fees
- To implement efficient internal processes within the Client services team and contribute to the Bank’s performance culture, by understanding and demonstrating compliance with all relevant internal and external rules, regulations and procedures
- Continuously adapt to balance and prioritize different demands of the team and requirements from multiple stakeholders
Requirements

**To be successful in the role, you should meet the following requirements**:

- In-depth knowledge of Securities markets, with 5-6 years of work experience in particular custody business
- Knowledge of the external environment - regulatory, political, competitor and market
- Working with diverse, geographically dispersed teams
- Excellent written and verbal communication skills along with good presentation skills
- Omani national



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