Global Ops, Court Orders

9 months ago

UAE, United Arab Emirates HSBC Full time

-Job description

**Global Ops, Court orders & Account Servicing Officer, HBME Oman - Omani National Preferred.**

Some careers grow faster than others.

If you’re looking for further opportunities to develop your career, take the next step in fulfilling your potential right here**.**

If you’re looking for a role where you can continue to make an impression, take the next step at HSBC where your contributions will always be valued.

Role overview:

- To undertake all processing within the section.
- To provide quality service to achieve maximum customer satisfaction by correctly interpreting & processing instructions.
- To ensure that tasks are prioritised, processed, and completed in accordance with procedures.
- Common frauds, errors, or irregular transactions are identified, and appropriate action is taken in accordance with procedures.
- To ensure that a general level of awareness about Money Laundering and other legal and regulatory requirements are always maintained.
- Knowledge and experience are shared with colleagues and provide assistance on referred/technical issues.
- To provide a high quality service, in line with procedures and compliance guidelines, to achieve maximum customer satisfaction by prompt and accurate processing of related documentation.
Principle Responsibilities:

- Process customer’s instruction according to policies, procedures, and service level/regulation timeline.
- Process regulators or authorities’ requests included but not limited to processing document retrieval and processing customer account according to policies, procedures, and service level/regulation timeline.
- To maintain a high standard of customer service in line with procedures and compliance guidelines and ensure that complaints are minimised and resolved within set Customer Experience Standards.
- Support management by contributing to optimise operations through processing streamlining and effective cost management.
- Ensure that the Bank is safeguarded from potential loss, maintain quality and reduce error rates.
- Adherence to risk management guidelines and policies, including but not restricted to Group/Regional/Local Compliance, Anti-Money Laundering, Operational Risk, Information Security Risk, Fraud Risk, Reputational risk, and Legal.
- Ensure document management policy, data retention and business continuity is maintained at all times.
- Participate in a joined up approach within and outside the department by sharing best practices and knowledge having the bank’s interest in focus.
- Committed to the training and development guidelines relevant to business area, HSBC standards and personal development.
Requirements

**To be successful in the role, you should meet the following requirements**:

- Experience of working in a banking operations environment.
- Knowledge of Regulatory and compliance policies as required locally.
- Experience and knowledgeable on accounting principles
- Experience in collaborating and managing demands from the Regulators.
- Excellent interpersonal and customer service skills.
- Excellent communication skills (oral & written) in English.
- Excellent planning and organizational skills and computer literacy.
- Methodical and organized, a lateral thinker with well-developed time management skills.
- Teamwork and collaboration skills.
- Omani National Preferred.

Issued by The Hong Kong and Shanghai Banking Corporation Limited.

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