Payment Operations Officer, Hbme Oman

8 months ago


UAE, United Arab Emirates HSBC Full time

-Job description

Some careers grow faster than others.

If you’re looking for a role where you can continue to make an impression, take the next step at HSBC where your contributions will always be valued.

**Role Overview**:

- Perform a business partner role for the payments and investigations processes, to provide a high quality of service and enhance the customer’s payments journey through process improvement initiatives and projects.

**Principal responsibilities**:

- To perform all assigned work/activities within the agreed Service Level Agreements for day-to-day operations, achieving optimal operating efficiency
- To maintain a high standard of customer service and ensure that complaints are minimized and resolved within Customer Experience Standards
- Be committed to the training and development guidelines relevant to business area, HSBC standards and personal development.
- Participate in a joined up approach within and outside the department by sharing best practices and knowledge having the bank’s interest in focus.
- Support the line & business management in identifying opportunities of improvement in product, procedure and policy.
- To ensure productivity and efficiency is maintained & accurately reported into relevant system.
- To adhere to set risk management guidelines and policies, including, but not restricted to Compliance, Anti Money Laundering, Operational Risk, Information Security Risk, Fraud Risk and Reputational Risk
- Support regulatory engagement relevant to the payment operations processes and systems
- Promote a one-team ethos with colleagues based in other locations
Requirements

**To be successful in the role, you should meet the following requirements**:

- Prior experience of working in a banking operations / payment operations environment
- Excellent communication / interpersonal skills
- Analytical and adaptability skills
- Excellent planning and organisational skills
- Strong presentation skills
- Understanding of the payment processes operated in Oman
- Strong understanding of compliance framework
- Ability to interact with all levels of management at internal/external forums.
- Team player with a flexible attitude and approach
- Omani National Preferred

Issued by The Hong Kong and Shanghai Banking Corporation Limited.



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