Client Service Manager-securities Services
6 months ago
-Job description
Some careers grow faster than others.
If you’re looking for a career that will give you plenty of opportunities to develop, join HSBC and your future will be rich with potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.
The role purpose is to manage all assigned tasks within client servicing including Account administration, Client Invoicing, managing Internal and external queries, client information, market information with the highest possible level of service in line with the expected turnaround time and efficiency. Ensuring delivery of other services in line with client Service Level Agreements or their equivalents and strive towards complete client satisfaction and achievement of agreed service standards.
**In this role, you will**:
- Implement efficient internal processes within the SSV Client services team and contribute to the Bank’s performance culture.
- Offer full support and cooperation to the sales and the regional team to promote business.
- Support Operations team and activities, as needed.
- Respond to client needs in terms of ensuring better quality of work and proactively manage their expectations.
- Ensure full client satisfaction and achievement of agreed Service standards.
- Manage client Due diligence visits, RFPs and RFIs.
Requirements
**To be successful in the role, you should meet the following requirements**:
- In-depth knowledge of Securities markets, with 4-6 years of work experience in that field.
- Knowledge of the external environment - regulatory, political, competitor and market
- Working with diverse, geographically dispersed teams
- Excellent written and verbal communication skills
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