Branch Teller and Service Officer

5 months ago

UAE, United Arab Emirates HSBC Full time

-Job description

**Branch Teller and Services Officer (UAE National) (0000JTUR)**

**Some careers shine brighter than others.**

If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. Wealth and Personal Banking is our new global business combining Retail Banking and Wealth Management; and Global Private Banking, to become one of the world’s largest global wealth managers with USD1.4 trillion in assets. Our dedicated colleagues serve millions of customers worldwide across the entire spectrum of private wealth, ranging from personal banking for individuals and families, through to business owners, investors and ultra-high-net-worth individuals. We provide products and services such as bank accounts, credit cards, personal loans and mortgages, as well as asset management, insurance, wealth management and private banking, that best suit our customers’ needs.

We are currently seeking an ambitious individual to join our Wealth and Personal Banking - Branch Network Operations Team, working together with colleagues to define, manage and achieve divisional business targets.

**In this role, you will**:

- To contribute to the Bank’s business operations & goals by providing consistently high quality Branch Operations services to the Bank’s customers. In line with the UAE Central Bank Consumer Protection Regulations that aim to strengthening the protection of consumers’ interests and enhancing their awareness and use of financial services.
- Contribute to the Bank’s business objectives & goals by providing personalized effective service while ensuring full compliance and other procedure manuals including instructions issued from time to time.
- Significant volumes of transactions which consist of large amount and hence their processing with appropriate authorisation and controls is critical. Also ensuring to perform daily cash balance that is assigned.
- Contributes to maintain a high level of customer service by providing prompt accurate and efficient response to all snags related to remittance, Central bank payments, all inward and outward special clearing cheques.
- Assist customers by effectively dealing with their enquiries pertaining to delivery items of all types. Accept and handle agreed volume of work.
- Receiving cheque returns sent by clearing team and other branches for accounts pertaining to respective Branch. Delivery of Cheque returns to the customers as per procedure. Notifying customers for returned cheques and updating in System. Ensure end of day OD balance of physical cheques as per ICCS system. Records are being sent for scanning to be filed and indexed
- Deliver fair outcomes for our customers and ensure own conduct maintains the orderly and transparent operation of financial markets in a manner which is personalized, effective and efficient while ensuring full compliance and other procedural manuals including, audit and other instructions issued from time to time.
- Cross-sell bank products by answering inquires and informing customer new services and products promotions ascertaining customer need and directing customer to branch representative. Reconciliation of cash assigned to individual by proving the daily balancing
- Manage customer expectation for each interaction & take ownership of customer complaints and take them to resolution.
- Participate in all team Activities like the morning huddle, all sort of training and coaching,
- The jobholder is required to exercise due diligence and vigilance at all times. Understand and contribute to the objectives of the group strategy - Managing for Growth.
Requirements

**To be successful in the role, you should meet the following requirements**:
**Knowledge / Experience**
- Bachelor’s degree is must to obtain visa in UAE
- Proven ability in customer service and building customer relationships
- Ability to identify customer needs and influence customers to take appropriate action to meet their needs
- A broad knowledge of financial planning and defining customer needs
- An understanding of the needs of the mass affluent customer segment in general
- A full understanding of referral processes
- An understanding of the Premier, Advance and Personal Banking Propositions

SKILLS
- Excellent customer service skills
- Strong verbal and written communication skills
- Customer driven with a strong focus on quality of service
- Proven ability in making lending decisions in accordance with bank policy and guidelines
- A clear understanding of how value is created within the Premium segment, both for customers and the bank

**You’ll achieve more at HSBC.**

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous

  • Trainee - Teller

    5 months ago

    UAE, United Arab Emirates Emirates NBD Full time

    Emirates NBD is a market leader across the MENAT (Middle East, North Africa and Türkiye) region with a presence in 13 countries, serving over 20 million customers. The Emirates NBD Group has a total of 853 branches and 4,213 ATMs / SDMs. Emirates NBD is the leading financial services brand in the UAE with a Brand value of USD 3.89 billion. At the bank, we...

  • Teller

    5 months ago

    UAE, United Arab Emirates Emirates NBD Full time

    **Job Purpose** The role holder provides customers with the facility to undertake a range of cash, Cheque and remittance - based transactions and to make use of exchange and collection services. Relevant technical knowledge and skills (including speed and accuracy) need to be combined with good interpersonal competencies to enable customer service standards...

  • Trainee Teller

    7 months ago

    UAE, United Arab Emirates Emirates NBD Full time

    **Responsibilities and Duties**: Provide a range of teller services in a timely and accurate manner to meet the customer needs. Process all transactions to meet procedural and control standards. Perform all control routines accurately at prescribed times to enable the bank to monitor physical and account positions Respond courteously and effectively to...

  • Trainee - Teller

    4 months ago

    UAE, United Arab Emirates Emirates NBD Full time

    In line with the UAE Government’s strategy in empowering and developing nationals, Emirates NBD is committed to welcoming the young generation into an innovative, modern and supportive work environment to contribute to the nation's success. We are looking to find the best UAEN talent to join our ENBD family. **Job Purpose**: As a Teller at Emirates NBD,...

  • Branch Incharge

    5 months ago

    UAE, United Arab Emirates Talent Pal Full time

    Every employee at Al Rostamani Group plays a role in making a real difference to the business and our customers. We care for our employees by offering them meaningful and purposeful work and an opportunity to grow, learn, contribute and succeed. Today, the Al Rostamani Group has come a long way since its birth in 1957. Our group has grown steadfastly with...

  • Branch Manager

    5 months ago

    UAE, United Arab Emirates Emirates NBD Full time

    **This Position is for UAE Nationals** Main Responsibilities: Achievement of portfolio growth, sales, cross-sell and any other applicable financial targets for the branch for all applicable segments Ensure customer service standards in order to deliver consistent and superior service Ensure operation controls and compliance with policies, procedures and...

  • Branch Operation and Service Supervisor

    4 weeks ago

    UAE, United Arab Emirates HSBC Full time

    -Job description **Branch Operations and Service Supervisor - UAE National (0000K78R)** **Some careers open more doors than others.** If you’re looking for a career that will unlock new opportunities, join HSBC and experience the possibilities. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC...

  • Vice President- Jebel Ali Branch

    5 months ago

    UAE, United Arab Emirates Al-Futtaim Full time

    Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United A”rab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across...

  • Area Sales Manager

    1 month ago

    UAE, United Arab Emirates Emirates NBD Full time

    “In line with the UAE Government’s strategy in empowering and developing nationals, Emirates NBD is committed to welcoming the young generation into an innovative, modern and supportive work environment to contribute to the nation's success. We are looking to find the best UAEN talent to join our ENBD family” As an Area Sales Manager at Emirates NBD,...

  • Client Service Manager, Hbme Oman Branch

    5 months ago

    UAE, United Arab Emirates HSBC Full time

    -Job description **Client Service Manager, HBME Oman Branch - Omani Nationals Only** **Some careers open more doors than others.** If you’re looking for a career that will give you plenty of opportunities to develop and your future will be rich with potential, join our new company which will be established in Oman. Whether you want a career that could...

  • Branch Manager

    4 months ago

    UAE, United Arab Emirates HSBC Full time

    -Job description **Branch Manager (UAE National Only) (0000K4VX)** **Some careers grow faster than others.** If you’re looking for a career that will give you plenty of opportunities to develop, join HSBC and your future will be rich with potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction,...

  • Nri - Premier Service Officer

    5 months ago

    UAE, United Arab Emirates HSBC Full time

    -Job description **NRI - Premier Service Office (ID:0000JBUC)** **Some careers shine brighter than others.** If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and...

  • Customer Relationship Officer

    2 months ago

    UAE, United Arab Emirates Emirates NBD Full time

    **Company Introduction** Emirates NBD is a market leader across the MENAT (Middle East, North Africa and Türkiye) region with a presence in 13 countries, serving over 20 million customers. The Emirates NBD Group has a total of 853 branches and 4,213 ATMs / SDMs. Emirates NBD is the leading financial services brand in the UAE with a Brand value of USD 3.89...

  • Customer Relationship Officer

    4 weeks ago

    UAE, United Arab Emirates Emirates Islamic Full time

    **Company Introduction** Emirates NBD is a market leader across the MENAT (Middle East, North Africa and Türkiye) region with a presence in 13 countries, serving over 20 million customers. The Emirates NBD Group has a total of 853 branches and 4,213 ATMs / SDMs. Emirates NBD is the leading financial services brand in the UAE with a Brand value of USD 3.89...

  • Customer Relationship Officer

    1 month ago

    UAE, United Arab Emirates Talent Pal Full time

    **Company Introduction** Emirates NBD is a market leader across the MENAT (Middle East, North Africa and Türkiye) region with a presence in 13 countries, serving over 20 million customers. The Emirates NBD Group has a total of 853 branches and 4,213 ATMs / SDMs. Emirates NBD is the leading financial services brand in the UAE with a Brand value of USD 3.89...

  • Cashier - UAE National

    5 months ago

    UAE, United Arab Emirates Al Rostamani Group Full time

    Every employee at Al Rostamani Group plays a role in making a real difference to the business and our customers. We care for our employees by offering them meaningful and purposeful work and an opportunity to grow, learn, contribute and succeed. Today, the Al Rostamani Group has come a long way since its birth in 1957. Our group has grown steadfastly with...

  • HR Officer

    5 months ago

    UAE, United Arab Emirates Excella Full time

    **Job Purpose**: The HR Officer will primarily be responsible for managing and providing support in the various Human Resource functions including employee documentation, employee relations, recruitment, training and staff accommodation. For this position, prior school experience within the UAE is essential. **Main duties and responsibilities**: -...

  • Corporate Services Manager

    4 months ago

    UAE, United Arab Emirates HSBC Full time

    -Job description **Corporate Services Manager (UAE Nationals only) - 0000J9AE** **Some careers shine brighter than others.** If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities,...

  • Chief Shared Services Officer

    5 months ago

    UAE, United Arab Emirates Quest Search and Selection Full time

    Ref: JO-2402-111262 | Negotiable | Location:United Arab Emirates, United Arab Emirates | Added:16/02/24 **Responsibilities**: - Develop and implement shared services strategies to enhance operational efficiency. - Collaborate with department heads to align shared services with organizational goals. - Lead cross-functional teams to streamline processes and...

  • HR Officer

    4 months ago

    UAE, United Arab Emirates Talent Pal Full time

    Job Purpose: The HR Officer will primarily be responsible for managing and providing support in the various Human Resource functions including employee documentation, employee relations, recruitment, training and staff accommodation. For this position, prior school experience within the UAE is essential. - Main duties and responsibilities: - Processing...