Global Ops, Cheque Operations Officer, Hbme Oman

2 months ago

UAE, United Arab Emirates HSBC Full time

-Job description

**Cheque Operations Officer -** **Omani National Preferred**

Some careers open more doors than others.

If you’re looking for a career that will give you plenty of opportunities to develop, join HSBC and your future will be rich with potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

**Role overview**:

- To undertake all complex processing within the section.
- To provide quality service to achieve maximum customer satisfaction by correctly interpreting & processing instructions.
- To ensure that tasks are prioritised, processed and completed in accordance with procedures
- To ensure that a general level of awareness about Money Laundering and other legal and regulatory requirements are maintained at all times
- Knowledge and experience are shared with colleagues, providing assistance on referred/technical issues
- To provide a high quality service, in line with procedures and compliance guidelines, to achieve maximum customer satisfaction by prompt and accurate processing of related documentation

**Principal responsibilities**:

- To perform all assigned work/activities within the agreed Service Level Agreements.
- To ensure document management policy, data retention and business continuity is maintained at all times.
- To maintain a high standard of customer service and ensure that complaints are minimized and resolved within Customer Experience Standards
- Be committed to the training and development guidelines relevant to business area, HSBC standards and personal development.
- Participate in a joined up approach within and outside the department by sharing best practices and knowledge having the bank’s interest in focus.
- Support the line & business management in identifying opportunities of improvement in product, procedure and policy.
- To ensure productivity and efficiency is maintained & accurately reported into relevant system.
- To adhere to set risk management guidelines and policies, including, but not restricted to Compliance, Anti Money Laundering, Operational Risk, Information Security Risk, Fraud Risk and Reputational Risk
Requirements

**To be successful in the role, you should meet the following requirements**:

- Prior experience of working in a banking operations / payment operations environment
- Excellent communication / interpersonal skills
- Analytical and adaptability skills
- Excellent planning and organisational skills
- Strong presentation skills
- Strong understanding of compliance framework
- Ability to interact with all levels of management at internal/external forums.
- Team player with a flexible attitude and approach
- Omani National Preferred

Issued by The Hong Kong and Shanghai Banking Corporation Limited.

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