Service Advisor/estimator UAE

7 months ago


Dubai, United Arab Emirates XA Group Full time

A
** Body Shop Service Advisor** acts as the liaison between customers and the service technicians. The Service Advisor provides the technicians with accurate repair descriptions about the customers' concerns and communicates with the customer about the repair timeline of the customer’s vehicle damages. The Service Advisor provides the technicians with accurate repair descriptions about the customers' concerns.

**Xpress Auto Body Shop is now hiring The service advisor's responsibilities include**:

- greeting customers
- listening to requests
- scheduling appointments
- estimating costs
- verifying insurance
- conducting inspections
- test driving vehicles

The service advisor will ensure to provide world-class customer service to Xpress Auto’s customers to determine their vehicle issues and problems, determine the repair timeline, and work with technicians to convey the customers' concerns with accurate repair descriptions.

To be a successful service advisor, you should have excellent customer service, interpersonal, and communication skills. A strong understanding of automotive technology and the automotive industry is an added value.

**Service Advisor Responsibilities**:

- Greeting customers and directing them to available mechanics.
- Consulting with mechanics regarding necessary repairs and possible alternatives to expensive repairs.
- Using your knowledge of our products and services to sell or provide in-depth information about available parts and service options to customers.
- Answering questions about service outcomes and scheduling and booking appointments, vehicle drop-off, and vehicle pick-up.
- Providing customers with information and advice on warranty protections, potential cost savings, and the advantages of trading in versus fixing their car.
- Managing and overseeing the dealership's workflow and schedule.
- Calling customers to advise them about service changes or car pick-up times.
- Maintaining positive customer relationships to ensure repeat business.
- Ensuring all details on services rendered and costs are related to customers and processing their payments.
- Liaising with service technicians about parts ordering and ensuring parts are available when needed.

**Service Advisor Requirements**:

- An associate's degree in mechanics or a related field may be advantageous.
- A strong understanding of automotive technology and the automotive industry.
- Proficiency with industry-specific software.
- Excellent customer service, interpersonal, and communication skills.
- Strong organizational and problem-solving skills.
- The ability to communicate with mechanics, customers, and management.
- Clear spoken English is a requirement.



  • Dubai, United Arab Emirates ONEROAD Auto Service Center Full time

    **Walk-in Interview for Service Advisor** **Experience: 3 to 5 years (UAE exp)** **Date: 18th October 2024** **Time: 11 AM - 3 PM** **Venue: HongQi UAE, Next to Porsche showroom - Plot 364 - 291 Sheikh Zayed Rd - Al Quoz** **Near to the ONPASSIVE Metro Station EXT-2** **Job Responsibilities: - ** - Greet customers, prepare estimates, and schedule...

  • Sales /service Advisor

    7 months ago


    Dubai, United Arab Emirates SMART TOUCH AUTO SERVICE Full time

    We are looking for Automobile Sales/Service Advisor (MALE&FEMALE) who has Experience in the Automotive Industry with excellent communication skills and professional experience in dealing with customers. May experienced in handling luxury and supercars. Job Responsibilities: Good Knowledge, Automobiles BODY JOB AND CAR CARE. Determine customers need and...

  • Service Advisor

    6 months ago


    Dubai, United Arab Emirates Base HR Consultantcy Full time

    **Premium cars experience**: - **1 year or above UAE experience**: - **If you are well dealing with multi-brand (premium cars/Luxury cars), send your CV** **Skills required**: - **Customer service**: Skill or experience in assisting customers before, during, and after dealing with repair works to satisfy customer needs. - **Automotive service**:...


  • Dubai, United Arab Emirates Toretto Auto Services LLC Full time

    We are looking for a personable service advisor to act as the liaison between our customers and service technicians. The service advisor's responsibilities include greeting customers, listening to requests, scheduling appointments, estimating costs, verifying insurance, conducting inspections, and test-driving cars. The service advisor will ensure customer...

  • Service Advisor

    6 months ago


    Dubai, United Arab Emirates A&F Auto Repair Full time

    About Us: Battmobile has been a leading pioneer of the automobile servicing and maintenance business in the UAE since 2010. We are dedicated to delivering premium quality service and have built a reliable team of technicians and suppliers. Job Summary: We are seeking an experienced and customer-focused Automotive Service Advisor to join our team. The...


  • Dubai, United Arab Emirates Base HR Consultantcy Full time

    **Premium cars experience**: - **1 year or above UAE experience**: - **prior to a valid UAE driving license**: - **If you are well dealing with multi-brand (premium cars/Luxury cars), send your CV** **Skills required**: - **Customer service**: Skill or experience in assisting customers before, during, and after dealing with repair works to satisfy...

  • Service Advisors

    6 months ago


    Dubai, United Arab Emirates A&F Auto Repair Full time

    About Us: It’s been 13 years, and Battmobile continues to set new benchmarks in the automotive service landscape in the UAE. Pioneers of onsite battery replacement services, we've become the undisputed leaders in comprehensive car servicing solutions, catering to over 300,000 delighted customers. Our team of 40+ mobile mechanics, capable of servicing all...


  • Dubai, United Arab Emirates Inkas Armored Vehicles LLC Full time

    Job Title: Automobile Service Advisor **Job Description**: We are seeking a skilled Automobile Service Advisor to join our team. In this role, you will act as the liaison between customers and technicians, assessing and documenting vehicle issues, providing accurate cost estimates, and managing service schedules. Responsibilities include ensuring clear,...


  • Dubai, United Arab Emirates Legend Holding Group Full time

    A Service Advisor for a garage in the UAE market typically has a job description that encompasses a range of responsibilities, qualifications, and skills designed to ensure efficient operation and high customer satisfaction. Here's a detailed job description: **Responsibilities**: - Greet customers warmly and address their needs and concerns regarding...


  • Dubai, United Arab Emirates Oneroad AutoService Full time

    **Walk-in drive for Service Advisor** **Experience: 3 to 5 years (UAE exp)** **Date: 11th September 2024** **Time: 11 AM - 3 PM** **Venue: HongQi UAE, Next to Porsche showroom - Plot 364 - 291 Sheikh Zayed Rd - Al Quoz** **Near to the ONPASSIVE Metro Station EXT-2** **Job Responsibilities: - ** - Greet customers, prepare estimates, and schedule...


  • Dubai, United Arab Emirates Astana - Specialized Service for Mercedes-Benz Full time

    **Job Summary**: We are seeking a highly motivated and customer-oriented Service Advisor with fluency in the **Russian** language to join our specialized mechanical garage, dedicated exclusively to Mercedes vehicles. As a Service Advisor, you will be the primary point of contact between our customers and our garage, ensuring a seamless service experience and...

  • Service Advisor

    1 month ago


    Dubai, United Arab Emirates Top-Notch Garage Full time

    A Service Advisor in Dubai is responsible for ensuring excellent customer service and managing vehicle repairs and maintenance. **Key responsibilities** **⁠**: - Receiving customer vehicles for service and repair jobs and raising repair orders ⁠ - ⁠Providing detailed explanations and technical justifications for additional repairs with cost...

  • Service Advisor

    7 months ago


    Dubai, United Arab Emirates Kings Group Ventures Full time

    We are currently looking for a competent and performance-driven **Service **advisor to join us. Service Advisors are the first contact for customers in the workshop; they are the image builders for the Service Department and present a picture of faith and confidence. - Meet the customer, gain a proper understanding, and diagnosis of his needs, and sell added...

  • Service Advisor

    3 months ago


    Dubai, United Arab Emirates Alibabamotor.com Full time

    Job Title: Service Advisor Garage Location: Dubai Job Summary: The Service Advisor serves as the main point of contact between customers and the car repair workshop. This role involves understanding customer needs, offering appropriate services, and ensuring a smooth repair process. The Service Advisor provides updates, communicates effectively with both...


  • Dubai, United Arab Emirates Metro Auto Maint. Workshop L.L.C. Full time

    **Duties** - Communicate with customers to understand their vehicle issues and service needs - Provide accurate estimates for repairs and maintenance - Schedule service appointments and follow up with customers on the status of their vehicles - Liaise between customers and service technicians to ensure clear communication - Maintain detailed records of...


  • Dubai, United Arab Emirates Golden Dream Auto Services Full time

    **Job Title: Service Advisor - Golden Dream Auto Services** **Location**: Dubai, UAE **Company**: Golden Dream Auto Services **Job Type**: Full-time **Experience**: Minimum 3 years in a similar role in Dubai **Languages**: Proficient in Malayalam, English, and Hindi **Compensation**: Company-provided food and accommodation **About Us**: Golden Dream...


  • Dubai, United Arab Emirates EvoAutolab Garage Full time

    We are looking for a female service advisor who listens to our customer’s description of car trouble, asks follow-up questions to better assess the problem, inspects the vehicle, determines the source of the issue and provides suggestions for the best ways to fix the vehicle. **Essential Duties and Responsibilities: -** - Greet and Welcome the SMILE when...

  • Service Advisor

    2 months ago


    Dubai, United Arab Emirates Specialized Sports Equipment Full time

    **Key Responsibilities** - Greet customers and gather vehicle service information. - Provide accurate service recommendations based on vehicle inspections. - Prepare detailed service estimates and obtain customer approval. - Coordinate with the workshop team to ensure timely completion of work. - Keep customers informed about repair progress, changes or...


  • Dubai, United Arab Emirates AlShaali Moto Full time

    Al Shaali Moto is a well reputed automotive company seeking a Service Advisor to join our team and act as a liaison between our customers and our Service Technicians. Service Advisor responsibilities include greeting customers, listening to their needs, and scheduling appointments as needed. They may also include setting up loaner cars and verifying...


  • Dubai, United Arab Emirates Worldking Transport LLC Full time

    Job Type: Full-Time The Car Man is a Dubai-based car service and car maintenance company that specializes in Luxury car services. Being one of the top car service centres in Dubai, UAE. **Job Description**: We are seeking an experienced Service Advisor who has expertise in scaling up garage operations, with a minimum of 5 years of relevant experience in...