Service Advisor
5 months ago
We are currently looking for a competent and performance-driven **Service **advisor to join us. Service Advisors are the first contact for customers in the workshop; they are the image builders for the Service Department and present a picture of faith and confidence.
- Meet the customer, gain a proper understanding, and diagnosis of his needs, and sell added value.
- Do a vehicle check before receiving and deciding what work needs to be done
- Carrying out a pre-acceptance inspection (damage on the body, valuables left in the car, etc) recording results on a check sheet, and confirming them with the customer.
- Prepare the repair estimate, delivery date, and time to customer.
- Prepare service repair agreement and get customer approval
- Prepare repair order for customer vehicle
- Monitor customer vehicle repair & works progress
- Ensures that customers’ vehicles are fixed right 1st time by implementing the quality procedures.
- Ensures that repairs are carried out within promised delivery time and estimated cost
- Follows up with spare parts
- Ensures the computerized and analysis reports are utilized for booking and follow-up with technician for repairs in promised delivery time.
- Ensures & following quality control policy and procedures.
- Prepare replaced parts to be return or shown to customer before vehicle delivery.
- Contact customer for any additional repairs may required while repairing and get his approval
- Confirm that vehicle is clean inside and outside before delivery
- Explain to customer clearly all work done on vehicle and charges at delivery.
- Prepare information useful to customer when returning vehicle
- Conduct post service follow up and immediately report complain to General Manager.
Prefered Certified Service Advisor
- Fluent in oral and written communication both in English and Arabic.
- Any automotive Engineering Diploma at least, with technical experience of 5 years at least.
- Should have automotive and technical knowledge (construction, function, pre-diagnostic questioning, etc)
- Should posse’s high level of people handling with ability to analyze and identify the complexity nature of matter.
- Should have basic knowledge of service shop operations
- Proven customer relations skills both in person and over telephone
- Proven ability to communicate and determine customers needs and to sell the dealership's parts and service capabilities based on features, advantages and benefits
- Legible writing and good administrative skills
- Good communication skills (listening, questioning)
- Good time management skills
- Proven selling skills
Ability to commute/relocate:
- Dubai: Reliably commute or planning to relocate before starting work (required)
**Experience**:
- automotive: 5 years (preferred)
**Language**:
- English (preferred)
- Arabic (preferred)
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