Service Advisor
2 weeks ago
**Key Responsibilities**
- Greet customers and gather vehicle service information.
- Provide accurate service recommendations based on vehicle inspections.
- Prepare detailed service estimates and obtain customer approval.
- Coordinate with the workshop team to ensure timely completion of work.
- Keep customers informed about repair progress, changes or delays.
- Ensure customer satisfaction and handle any complaints or feedback.
- Promote additional services and vehicle maintenance as needed.
- Maintain service records and manage warranty claims.
- Collaborate with the parts department for timely availability of parts
- Ensure compliance with safety and dealership standards.
**Key Skills**:
- Excellent communication and customer service skills.
- Ability to explain technical details in simple terms.
- Strong problem-solving abilities.
- Organizational and time management skills.
- Basic knowledge of automotive systems and repair procedures
**Qualifications**:
- Minimum 3 years of experience in a Service Advisor role, preferably in a dealership environment.
- Proficiency in both Arabic and English is mandatory.
- Basic understanding of Microsoft Office and dealership management software.
- Diploma or degree in automotive or related fields is preferred.
- Valid UAE driver's license will be an added advantage.
**Personal Attributes**:
- Customer-focused with a positive attitude.
- Ability to work under pressure and manage multiple tasks.
- Team player with excellent interpersonal skills.
- Attention to detail and a proactive approach to problem-solving.
**Working Conditions**:
- Work in a fast-paced dealership environment.
- Interaction with both customers and workshop staff daily.
- May require occasional overtime depending on customer needs and repair schedules.
Pay: AED5,000.00 - AED5,500.00 per month
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