Garage Experienced Service Advisor

2 months ago


Dubai, United Arab Emirates Worldking Transport LLC Full time

Job Type: Full-Time

The Car Man is a Dubai-based car service and car maintenance company that

specializes in Luxury car services. Being one of the top car service centres in Dubai, UAE.

**Job Description**:
We are seeking an experienced Service Advisor who has expertise in scaling up garage

operations, with a minimum of 5 years of relevant experience in automobile garages, to join our

team. As a Service Advisor, you will serve as the liaison between our customers and our skilled

technicians, ensuring seamless communication and delivering excellent service.

**Responsibilities**:
Customer Interaction:
Greet customers courteously and assist them in understanding their vehicle service

needs.
- Listen attentively to customer concerns and accurately document them.
- Provide detailed explanations of necessary repairs and maintenance to customers,

ensuring transparency and clarity

Service Coordination:

- Schedule service appointments efficiently, considering the availability of technicians and

required parts.
- Prioritize service requests based on urgency and customer requirements.
- Communicate effectively with technicians to convey customer concerns and service

requirements.

Estimation and Quoting:

- Inspect vehicles to determine the scope of service or repairs needed.
- Provide accurate cost estimates for labor and parts, ensuring transparency in pricing.
- Present service quotes to customers and address any questions or concerns they may

have.

Upselling and Customer Education:

- Recommend additional services or maintenance based on vehicle condition and

manufacturer recommendations.
- Educate customers on the importance of regular maintenance and address any

misconceptions they may have.
- Promote service packages and loyalty programs to enhance customer satisfaction and

retention.

Administrative Tasks:

- Maintain accurate records of customer interactions, service history, and vehicle repairs.
- Process service orders, invoices, and payments promptly and accurately.
- Follow up with customers post-service to ensure satisfaction and address any

unresolved issues.

Team Collaboration:

- Collaborate with other team members, including technicians and parts department staff,

to ensure smooth workflow and timely completion of service tasks.
- Participate in team meetings and training sessions to stay updated on new procedures,

products, and technologies.

**Requirements**:

- Minimum of 5 years of experience as a Service Advisor in an automobile garage.
- Strong knowledge of automotive systems, parts, and maintenance procedures.
- Excellent communication and interpersonal skills.
- Ability to multitask and prioritize tasks effectively in a fast-paced environment.
- Proficiency in computerized service management systems.
- Exceptional customer service skills with a focus on building long-term relationships.
- Attention to detail and accuracy in estimating costs and documenting service records.
- Flexibility to work occasional evenings or weekends as needed.

Join our team and be part of a dynamic and customer-focused environment where your

expertise and dedication will be valued and rewarded.

Pay: Basic and Commission Based

License/Certification:

- Driving License (preferred)

**Job Types**: Full-time, Part-time



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