Garage Experienced Service Advisor
2 months ago
Job Type: Full-Time
The Car Man is a Dubai-based car service and car maintenance company that
specializes in Luxury car services. Being one of the top car service centres in Dubai, UAE.
**Job Description**:
We are seeking an experienced Service Advisor who has expertise in scaling up garage
operations, with a minimum of 5 years of relevant experience in automobile garages, to join our
team. As a Service Advisor, you will serve as the liaison between our customers and our skilled
technicians, ensuring seamless communication and delivering excellent service.
**Responsibilities**:
Customer Interaction:
Greet customers courteously and assist them in understanding their vehicle service
needs.
- Listen attentively to customer concerns and accurately document them.
- Provide detailed explanations of necessary repairs and maintenance to customers,
ensuring transparency and clarity
Service Coordination:
- Schedule service appointments efficiently, considering the availability of technicians and
required parts.
- Prioritize service requests based on urgency and customer requirements.
- Communicate effectively with technicians to convey customer concerns and service
requirements.
Estimation and Quoting:
- Inspect vehicles to determine the scope of service or repairs needed.
- Provide accurate cost estimates for labor and parts, ensuring transparency in pricing.
- Present service quotes to customers and address any questions or concerns they may
have.
Upselling and Customer Education:
- Recommend additional services or maintenance based on vehicle condition and
manufacturer recommendations.
- Educate customers on the importance of regular maintenance and address any
misconceptions they may have.
- Promote service packages and loyalty programs to enhance customer satisfaction and
retention.
Administrative Tasks:
- Maintain accurate records of customer interactions, service history, and vehicle repairs.
- Process service orders, invoices, and payments promptly and accurately.
- Follow up with customers post-service to ensure satisfaction and address any
unresolved issues.
Team Collaboration:
- Collaborate with other team members, including technicians and parts department staff,
to ensure smooth workflow and timely completion of service tasks.
- Participate in team meetings and training sessions to stay updated on new procedures,
products, and technologies.
**Requirements**:
- Minimum of 5 years of experience as a Service Advisor in an automobile garage.
- Strong knowledge of automotive systems, parts, and maintenance procedures.
- Excellent communication and interpersonal skills.
- Ability to multitask and prioritize tasks effectively in a fast-paced environment.
- Proficiency in computerized service management systems.
- Exceptional customer service skills with a focus on building long-term relationships.
- Attention to detail and accuracy in estimating costs and documenting service records.
- Flexibility to work occasional evenings or weekends as needed.
Join our team and be part of a dynamic and customer-focused environment where your
expertise and dedication will be valued and rewarded.
Pay: Basic and Commission Based
License/Certification:
- Driving License (preferred)
**Job Types**: Full-time, Part-time
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