Service Advisor
2 months ago
Job Title: Service Advisor Garage
Location: Dubai
Job Summary:
The Service Advisor serves as the main point of contact between customers and the car repair workshop. This role involves understanding customer needs, offering appropriate services, and ensuring a smooth repair process. The Service Advisor provides updates, communicates effectively with both the customer and the repair team, and ensures customer satisfaction.
Customer Interaction:
- Greet customers and provide excellent customer service throughout the service process.
- Listen to customers' descriptions of vehicle issues and symptoms, document the problems, and input this information into the system.
- Recommend necessary repairs and service maintenance based on vehicle history and inspection results.
- Provide detailed cost estimates and obtain customer approval for repairs.
Coordination with Technicians:
- Liaise between the customer and the service technicians to ensure accurate diagnosis and repair.
- Translate complex technical information into clear and understandable terms for the customer.
- Monitor the status of the repair and keep customers updated throughout the process.
Service Scheduling:
- Schedule service appointments and ensure efficient workflow to minimize waiting times and ensure timely completion of repairs.
- Track and manage the service queue to meet daily production targets.
Upselling and Product Knowledge:
- Offer additional services, maintenance plans, or products that may be beneficial to the customer, such as tire rotations, oil changes, or extended warranties.
- Maintain updated knowledge of the services, products, and promotions offered by the workshop.
Customer Follow-Up:
- Conduct post-service follow-up to ensure the customer is satisfied with the work completed.
- Handle any complaints or concerns in a professional and timely manner, aiming for a positive resolution.
Qualifications:
- Education: High school diploma or equivalent (preferred).
- Experience: Minimum 1-2 years of experience as a service advisor, customer service representative, or related role in an automotive repair environment.
- Technical Knowledge: Basic understanding of car mechanics and repair processes is essential.
- Skills:
- Excellent communication and interpersonal skills.
- Strong organizational skills and the ability to multitask.
- Problem-solving ability and attention to detail.
Physical Requirements:
- Ability to work in a fast-paced environment.
- May involve standing, walking, and sitting for extended periods.
**Benefits**:
- Competitive salary and commission structure.
- Paid vacation and holidays.
- Ongoing training and professional development.
Pay: AED4,000.00 - AED6,000.00 per month
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