Automotive Service Advisor

4 days ago


Dubai, United Arab Emirates AlShaali Moto Full time

Al Shaali Moto is a well reputed automotive company seeking a Service Advisor to join our team and act as a liaison between our customers and our Service Technicians.

Service Advisor responsibilities include greeting customers, listening to their needs, and scheduling appointments as needed. They may also include setting up loaner cars and verifying insurance before maintenance is scheduled.

Ultimately, you will work directly with customers to understand their needs and provide our Service Technicians with the information required to provide excellent service.
- **Responsibilities**_
- As a Service Advisor you will be responsible for initiating automotive services and repairs by ascertaining vehicle performance problems and service requests; verifying warranty and service contract coverage; developing estimates; writing repair orders; maintaining customer records.
- Serve as the communicator and liaison between the customer and technician; ensuring the customers’ needs are understood by the technician and the needed and recommended service/repairs are understood by the customer.
- Develop estimates by costing materials, supplies, and labour; calculating customer's payment, including deductibles.
- Prepare repair orders (RO), obtaining approval signatures and entering RO into service database system.
- Communicate additional repair and service needs to the customer based on vehicle inspection.
- Using your knowledge of our products and services to sell or provide in-depth information about available parts and service options to customersFiles and monitors warranty claims to maintain control of warranty expenses.
- Answer questions about service outcomes, schedule and book appointments, vehicle drop-off and vehicle pick-up
- Provide customers with information and advice on warranty protections, potential cost savings and the advantages of trading in versus fixing their car.
- Manage and oversee the dealership’s workflow and schedule.
- Call customers to advise them about service changes or car pick-up times.
- Maintain positive customer relationships to ensure repeat business.
- Administer the manufacturer warranty for qualifying vehicle repairs.
- Keeping customer informed of service specials, completion times and service expenses.
- Ensure that the necessary parts are ready for the job.
- Confirm job completion and document result of job.
- Review billing information to ensure accuracy.
- Act as liaison between the customers, parts department, field technician, and BDR.
- Effectively communicate and document the ongoing status of the service call from cradle to grave.
- Maintain Good Integrity, Respect, Collaboration and Excellence with all staff and department
- **Requirements**:_
- Proven work experience as a Service Advisor or similar role
- A strong understanding of automotive technology and the automotive industry
- Proficiency with industry-specific software
- Excellent customer service, interpersonal and communication expertise
- Strong organizational, decision-making, and problem-solving skills
- Relevant training and/or certifications as a Service Advisor
- Minimum 3 years’ experience in automotive spare parts trade
- Must have good computer skills.
- Good command over English language (both written and verbal)
- Good command over Arabic language
- Preferably with Diploma in Automobile Engineering or graduate in any discipline

**Salary**: AED5,500.00 - AED6,000.00 per month

Application Question(s):

- Can you Join immediately?

**Experience**:

- Automotive Service Advisor: 3 years (required)

**Language**:

- Arabic and English (required)

Ability to Commute:

- Dubai (required)



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