Team Lead, Air Freight
4 days ago
Job Req Number: 44099
Time Type:
DSV Air & Sea is constantly evolving and expanding with the global market. Working for the world's 3rd largest global supplier of transport and logistics can open many opportunities for you to develop your career on an international scale.
The Team Leader’s primary job is to manage day to day functioning of the air freight department and ensure effective planning, direction and coordination of the activities of all employees within the department. The person should be responsible to update the reporting manager about daily activities and escalate issues if any.
It is expected that the Team Leader can demonstrate excellent leadership skills, exceptional customer service, communication skills and takes ownership of challenges and provide resolution with a pro-active approach. It is also expected that this person can work with the direction given, raise concerns and adhere to all deadlines provided.
**Detailed Responsibilities**:
- Managing the day-to-day activities within the Air Freight Department
- Ensure that team is adhering to all the process and procedures.
- Provide management with any updates to changes with rules and regulations and to be shared with the team
- Setting KPI’s for the staff in the department and monitor performance.
- Ensure that workload and tasks are well organized, and deadlines are met within the team.
- Provide guidance to the team and inspire them to maximum performance.
- Prepare reports to evaluate the performance of the operations and report it to the Manager.
- Drive initiatives to improve process and improve efficiency within the team.
- Regularly engage with customers to improve relationship.
- Negotiates rates with airlines and various service providers.
- Any other relevant task assigned by management.
**Qualifications & Characteristics**:
- Experience of minimum 5-7 years working in freight forwarding industry
- A Bachelor’s degree is desirable
- Leadership experience is preferable
- Must be customer service oriented and result driven
- Good English communication skills
- Must have a strong knowledge of our products and services
- Excellent team player
- Good organisation skills
- Good knowledge of Airfreight product & operations process
- Have good relations with carriers & ground handling agents
**DSV - Global transport and logistics**
DSV is one of the very best performing companies in the transport and logistics industry. 75,000 employees in more than 90 countries work passionately to deliver great customer experiences and high-quality services - as part of the operation or in a variety of supporting roles. If you have drive and talent and enjoy responsibility, we’ll give you the support you need to explore your potential and forward your career.
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