Manager, Air Freight

4 days ago


Dubai, United Arab Emirates DSV Full time

Job Req Number: 46042
Time Type: Full Time

DSV Air & Sea is constantly evolving and expanding with the global market. Working for the world's 3rd largest global supplier of transport and logistics can open many opportunities for you to develop your career on an international scale.

The purpose of this role is to lead and develop the air freight product and its assigned operational teams to ensure professional and comprehensive execution of import production in line with SOP / KPI in place. The Manager is responsible for the Air Freight import product and will work closely with the Managerment to further develop a best-in-class air freight import product and responsible for customer excellence delivery, quality and productivity for the country key customers.

**Reporting Line**:
Report to: GM - Airfreight

Role: Manager

Direct subordinates: 3

**Detailed Responsibilities**:

- Understands and ensures adherence to DSV Quality Policies, Standards and Guidelines and ensures compliance to processes and procedures set in DSV.
- Ensures strict adherence to DSV Code of Conduct.
- Supervise staff & processes within airfreight import department.
- Plans, allocates resources and monitors the daily operation, always benchmarking the performance against established SOP’s & KPI’s.
- Ensures seamless service delivery by leading the communication and co-operation amongst internal stakeholders, suppliers and operational staff.
- Monitors and manages continual improvement in data quality levels on systems such as CW1.
- Continuously and progressively incorporates best practices in liaison with the GM.
- Manages to ensure a working environment conducive to high productivity and profitability
- Manages employee vacation/compensatory/personal time-off requests in liaison with GM to ensure a consistent service level with mínimal operational disruption.
- Reports weekly client, GP, revenue, tonnage development to GM.
- Negotiates in close cooperation with Sales and GM on all ad-hoc deals.
- Extends leadership to all Operational Teams and staff reporting into this function.
- Ensures timely and accurate administration throughout the Product and assigned Teams.
- Continuously drives improvement in line with BU targets and objectives.
- Serves as a point of escalation for all Import Air Freight related deviations from standards.
- Serves as a “Subject Matter Expert” to DSV for all import Air Freight related affairs.
- Suggests training requirements for all staff.
- Supervises the accuracy and timeliness of the billing/invoicing function.
- Serves as a point of escalation for delayed PODs and any deviations from agreed terms and conditions especially involving overseas network/agent offices
- Serves as first point of escalation for all operational and invoicing discrepancies.

**Qualifications & Characteristics**:

- Graduate from recognized university/college
- +7 years of relevant air freight operational experience
- Managed a team of minimum of 5 people.
- Experience working and managing operations.
- Knowledge about markets & competitors, about trends & challenges for our industry

**DSV - Global transport and logistics**

DSV is one of the very best performing companies in the transport and logistics industry. 75,000 employees in more than 90 countries work passionately to deliver great customer experiences and high-quality services - as part of the operation or in a variety of supporting roles. If you have drive and talent and enjoy responsibility, we’ll give you the support you need to explore your potential and forward your career.


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