Operation and Service Manager

5 months ago


Dubai, United Arab Emirates Abu Dhabi Islamic Bank Full time

Operation and Service Manager - Floater
- **Role **:Operation and Service Manager - Floater
**Location**: Dubai

**Role Purpose**:
Handling the branch operations - Review, control & approval, Sales and business acquisition, Management of service delivery and Staff Management and Coordination.

**Key Accountabilities of the role**

Cash Vault - Dual control of branch Vault
- Providing cash to tellers for daily business transactions, approving daily transactions for remittances and other products, where applicable approving the override of transactions exceeding specified teller limits
- Managing branch cash as per cash holding limit
- Process & balance daily inward and outward clearing transactions
- Reconciliation and review of errors in teller transactions
- Review and approve work processes documentations and system input reports, accomplished on account of deposit sales and retail & institutional services, by customer service staff
- Ensure that all customers transactions as per ADIB policies and procedures
- Sign on behalf of the bank as per the assigned limit
- Control and supervision of operations work processes for compliance with ADIB's Credit & Operational Policies & Procedures, thus maintaining an acceptable both internal and external audit rating
- Conduct surprise check of Branch Vault cash on a monthly basis and reports exceptions if noted, to HO authorities
- Facilitating and implementing work process improvements
- Interact with customers for sale of ADIB's deposit, Finance, Cards & Takaful products by ensuring service efficiency and by adherence to best service standards
- Monitor the sales performance of CROs
- Generation of new business via out marketing calls and in
- branch contacts through "Open door policy" in meeting customers
- Setting and monitoring sales plans for the branch and sales staff as per forecast
- Coaching of all sales staff to increase sales productivity and cross selling
- Monitor branch service standards for customer satisfaction
- Customer retention efforts with personal involvement in complaint resolution, account closures and inquiries
- Getting ad-hoc customer feedback
- Ensure service level agreements (SLA) with internal and external customers are in place, followed and are frequently calibrated for continuous improvement
- Observation of queue time and length and taking action as needed to capacities serving counters and or managing customer traffic
- Maintain staff morale and relationship
- Observe, coach /train and counsel staff towards expected behaviors
- Identify training developments needs for staff and ensure that these are met as per schedules

**Specialist Skills / Technical Knowledge Required for this role**:

- Knowledge of products and services offered by ADIB
- Knowledge of branch operations and back office functions
- Knowledge of ADIB policies and systems
- Thorough Knowledge of all the Regulations issued by Central Bank of UAE
- Computer skills
- Communication and presentation skills
- both Written and Oral (In English)

**Previous experience required (if any)**
- Knowledge of Retail Banking products, processes, and policies
- 4-5 years of banking experience (UAE banking experience preferred) or retail sales experience
- Computer literacy and tech-savviness
- Self-starter with excellent time-management skills
- Active coach and mentor to junior employees

Job ID 300002136024967


  • Operations Manager

    6 months ago


    Dubai, United Arab Emirates Enrich Ventures Business Setup Service Full time

    **Position Overview**: - We are seeking a highly skilled and motivated Operations Manager to oversee and streamline the day-to-day operations of our business setup and visa services division. The Operations Manager will play a pivotal role in ensuring operational efficiency, optimizing processes, and delivering exceptional service quality to our...


  • Dubai, United Arab Emirates Almandoos Cleaning Service Full time

    **Team Leadership & Supervision**: - Manage housekeeping staff, including housekeepers, supervisors, - Provide training and guidance to ensure staff understands and follows cleaning protocols and safety standards. - Conduct performance reviews and provide feedback, motivation, and support to the team. - Develop work schedules and assign tasks efficiently. -...


  • Dubai, United Arab Emirates Pixel Digital Systems LLC Full time

    **Job Overview**: We are seeking a dedicated and organized Service Operations & Revenue Manager to oversee our service operations and service contract management in the Photocopier Multifunction Printer (MFP) industry. The role involves ensuring exceptional service delivery, managing service contracts, and enhancing customer satisfaction through efficient...


  • Dubai, Dubai, United Arab Emirates Otis Elevator Co Full time

    Service Operations ManagerAt Otis Elevator Co, we are seeking a highly skilled Service Operations Manager to join our team. As a key member of our operations team, you will be responsible for managing the day-to-day activities of our service team to ensure zero accidents, low callback rates, and reduced labor and spare parts consumption.Key...


  • Dubai, United Arab Emirates Abu Dhabi Islamic Bank Full time

    Operation and Service Manager - **Role **:Operation and Service Manager **Location**: Dubai **Role Purpose**: Handling the branch operations - Review, control & approval, Sales and business acquisition, Management of service delivery and Staff Management and Coordination. **Key Accountabilities of the role** Cash Vault - Dual control of branch Vault -...

  • Operations Manager

    5 months ago


    Dubai, United Arab Emirates VERTEX AUTO SERVICE MANAGEMENT LLC Full time

    As the operations manager, You would be asked to overlook the entire operations of five group companies. You would be entitled to develop business and increase profits for the company. Pay: From AED3,000.00 per month Ability to commute/relocate: - Dibaig: reliably commute or plan to relocate before starting work (preferred) **Education**: - Bachelor's...

  • Operation Manager

    5 months ago


    Dubai, United Arab Emirates global gold and currency corporation Full time

    **Responsibilities** - Oversee and manage all operational activities, including but not limited to, customer service, quality assurance, risk management, and compliance. - Handle the client meetings. - Manage and mentor team members, including sales team, digital marketing team providing feedback and guidance for professional development - Collaborate with...

  • Service Operations

    5 months ago


    Dubai, United Arab Emirates Pixel Digital Systems LLC Full time

    **Job Overview**: We are seeking a dedicated and organized Service Operations & Revenue Manager to oversee our service operations and service contract management in the Photocopier Multifunction Printer (MFP) industry. The role involves ensuring exceptional service delivery, managing service contracts, and enhancing customer satisfaction through efficient...

  • Managed Services

    5 months ago


    Dubai, United Arab Emirates Computer Network Systems Full time

    Company Description CNS is a technology company that powers the future by providing digital solutions essential to support all enterprise and human development. While growing and managing a robust pool of supplier-partners for the benefit of our clients has always been a priority, we are constantly re-inventing ourselves. Founded in 1987 with more than 30...


  • Dubai, Dubai, United Arab Emirates Caliberly Full time

    Service Operations ManagerDuties and Responsibilities:Team Management:Lead, supervise, and mentor a team of service advisors, technicians, detailers, and administrative staff.Assign tasks and projects to team members, considering their skills and expertise.Provide training and guidance to staff, ensuring they stay updated with the latest automotive...

  • Operations Manager

    5 months ago


    Dubai, United Arab Emirates Peace Land Travel and Tourism Full time

    **Job Title: Operations Manager (Travel and Tourism)** **Location: Dubai** **Responsibilities**: - **Dubai Expertise**: - Demonstrate in-depth knowledge of Dubai's tourism offerings, attractions, and trends. - Stay abreast of local regulations and industry developments to ensure compliance. - **Inventory Management**: - Oversee and manage inventory to...

  • Operations Manager

    5 months ago


    Dubai, United Arab Emirates Dream Master Entertainment and Events Full time

    It is a vibrant and dynamic circus school dedicated to nurturing creativity, physical fitness, and artistic expression. We offer a wide range of classes, workshops, and performances for students of all ages and skill levels. Our mission is to provide a safe, inclusive, and inspiring environment where individuals can explore the art of circus and develop...


  • Dubai, Dubai, United Arab Emirates SCHNEIDER ELECTRIC - UAE Full time

    Key Responsibilities:Drive the financial processes for services in scope, ensuring timely and accurate execution of tasks such as standard quotations, order booking, internal purchase requisitions, vendor payments, and invoicing activities.Utilize SAP and other financial tools to process, review, and report transactions as needed, maintaining the highest...

  • Operations Manager

    5 months ago


    Dubai, United Arab Emirates Dog House Pets Boarding and Daycare Full time

    Operations Manager needed for a dog boarding and daycare facility. **Requirements**: - Must have at least 2 years of experience in similar position - Excellent communication skills and customer service - Must be fluent in English (spoken and written) - Must possess valid UAE Driver's License - Must have experience in Human Resource Management **Salary**:...

  • Operations Manager

    5 months ago


    Dubai, United Arab Emirates Future Ocean Payment Service Provider Full time

    Job Description: We are seeking a highly skilled and experienced Operations Manager to join our team. As an Operations Manager, you will play a critical role in overseeing and coordinating daily operational activities. Your responsibilities will include monitoring transaction data, managing operational reconciliation, providing customer support, coordinating...

  • Customer Service

    5 months ago


    Dubai International City, United Arab Emirates TOP H SERVICE Full time

    Top H Cleaning Company is looking for customer service representatives who can handle phone calls effectively. **Responsibilities**: - Answering customer inquiries over the phone and providing necessary technical support and assistance. - Providing high-quality customer service and ensuring customer satisfaction. - Managing and responding to customer...


  • Dubai, United Arab Emirates Fugro Full time

    Job Description Who we are Do you want to join our Geo-data revolution? Fugro’s global reach and unique know-how will put the world at your fingertips. Our love of exploration and technical expertise help us to provide our clients with invaluable insights. We source and make sense of the most relevant Geo-data for their needs, so they can design, build...


  • Dubai, United Arab Emirates Aldar Academies Full time

    **Job Purpose**: This role is responsible and accountable for the smooth IT service operations across Aldar Education managed Schools. Manages the day-to-day IT tasks and activities across all seven schools through the supervision of the service quality and task completion of all on site IT Technical Support Engineers and AV technicians and handling all IT...


  • Dubai, United Arab Emirates OCS Facilities Management Full time

    Are you an ambitious professional with a Bachelor's degree in Mechanical or Electrical Engineering, a minimum of 3 years of Gulf experience in shopping mall operations, and expertise in CAFM systems? We're seeking a proactive individual to join our team as Assistant Operations Manager (Hard Services) and contribute to the efficient management of our...


  • Dubai, United Arab Emirates CTT Technical and Cleaning Services LLC Full time

    Full job description We are committed to delivering exceptional service to our clients and maintaining the highest standards of cleanliness. We are looking for a dedicated Sales Manager who can grow our business and manage operations within the cleaning industry. We are expecting a talented individual with excessive market knowledge of Dubai market. If you...