Operations Manager

6 months ago


Dubai, United Arab Emirates Future Ocean Payment Service Provider Full time

Job Description:
We are seeking a highly skilled and experienced Operations Manager to join our team. As an Operations Manager, you will play a critical role in overseeing and coordinating daily operational activities. Your responsibilities will include monitoring transaction data, managing operational reconciliation, providing customer support, coordinating channel integration, and ensuring efficient operations. This position requires strong leadership skills, excellent problem-solving abilities, and proficiency in Chinese.

**Responsibilities**:

- Oversee and manage daily operational activities, ensuring smooth and efficient processes.
- Monitor transaction data and promptly analyze merchant transaction details.
- Manage operational reconciliation, ensuring timely completion and resolution of any discrepancies.
- Release frozen balances to merchants' available balances on a daily basis.
- Provide customer support by responding to messages in merchant groups, including order inquiries and simple technical integration issues.
- Coordinate with the technical team to facilitate channel integration and maintain detailed information about channels.
- Assist in proofreading functional translations to ensure accuracy.
- Train and mentor team members, providing guidance and support as needed.
- Collaborate with cross-functional teams to optimize operational processes and improve overall efficiency.

**Requirements**:

- Fluent in Chinese (Mandarin) and English languages is a MUST.
- Proven experience in operations management, preferably in the e-commerce or financial industry.
- Strong leadership skills with the ability to effectively manage and motivate a team.
- Excellent organizational skills and attention to detail.
- Proficient in MS Excel and other relevant software.
- Ability to analyze data and make informed decisions.
- Strong problem-solving abilities and the capacity to handle complex operational issues.
- Excellent communication and interpersonal skills.

Pay: AED6,000.00 - AED8,000.00 per month


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