HR Operations and Services Manager

3 months ago


Dubai, United Arab Emirates Fugro Full time

Job Description

Who we are

Do you want to join our Geo-data revolution? Fugro’s global reach and unique know-how will put the world at your fingertips. Our love of exploration and technical expertise help us to provide our clients with invaluable insights. We source and make sense of the most relevant Geo-data for their needs, so they can design, build and operate their assets more safely, sustainably and efficiently. But we’re always looking for new talent to take the next step with us. For bright minds who enjoy meaningful work and want to push our pioneering spirit further. For individuals who can take the initiative but work well within a team.

We are looking to recruit an experienced HR Operations and Services Manager to join our team based in Dubai, UAE. The HR Operations and Services Manager is a key strategic partner within the HR function responsible for overseeing the efficient delivery of HR policies, processes, HR audit, administrative services, data reporting and HRIS management through the HR Operations and Services team. Managing across various HR Operational and Service areas including processes, payroll and benefits administration, compliance, HR analytics reporting, and the automation of HR services.

This role also entails maintaining and optimising the use of HRIS systems, ensuring data integrity and implementing onboarding and offboarding processes that foster an exceptional employee experience throughout the employee lifecycle.

You will play a critical role in the provision of efficient, consistent HR service delivery to the business, whilst proactively partnering and collaborating with other HR stakeholders (HR Business Partners, TA Team) to optimise HR processes and assist in the delivery of Global and Local HR projects.

Working closely with the Local HR Team members (HRBPs, TA Team) and Global Centers of excellence (Reward, HR Systems) to deliver efficient HR services.

Key Responsibilities:
Optimize Employee Experience, HR Processes and Delivery of HR Services
- Define and communicate SLAs for HR service delivery to internal stakeholder and customers to optimize employee experience and regularly report against these to ensure consistent levels of service delivery.
- Assess current HR processes and workflows to identify potential areas for automation and optimization.
- Redefine HR workflows and processes to align with new technologies and ensure maximum efficiency.
- Lead the change management process to encourage adoption of new processes, systems and automated processes (such as the HR inbox).
- Provide training and support to HR staff and end-users, ensuring they understand and are comfortable with the new processes and technology.

HRIS / Self Service Optimisation & Data Integrity
- Ensure the efficient management of HRIS on a day to day basis and in relation to global processes (compensation review), defining SLAs for completion of tasks (e.g. onboarding, offboarding, role and compensation changes) to maximise internal stakeholder service delivery.
- Automate data entry and reporting tasks (where appropriate) to reduce the risk of human error and free up HR function for value add activities.
- Stay abreast of new technology trends in HR to continually upgrade and improve HR service delivery.
- Develop guidelines for data entry to ensure consistency and accuracy.
- Perform regular audits of HR data with HRIS to ensure data integrity.

Payroll and Benefits Administration and Optimisation
- Accountable for the timely, efficient and accurate administration of payroll and benefits for the organization.
- Identification and optimization of processes in relation to payroll and benefits administration (including medical insurance, leave tracking, education and flight allowances.)
- Continuously iterate and refine processes and workflows based on feedback and insights.
- Administration of UAE National pension

HR Compliance, Audit and Regulatory Adherence
- Ensure HR policies are up to date, relevant and in compliance with legal and regulatory standards.
- Maintain awareness of regulatory changes that affect HR policies and processes and update where appropriate.
- Responsibility for HR audit deliverables, reporting and action

HR Reporting, Dashboards and Analytics
- Collect, analyse and interpret HR data to identify trends, insights and areas for improvement.
- Develop and generate regular reports and dashboards that provide insights into workforce metrics.
- Provide HR data and reporting support to HRBPs/TA Team/Leadership and other internal stakeholders to assist in data driven decision making, and other internal processes.

Technical / Functional competencies
- Understanding of HR life cycle and core HR processes and programs within it.
- Understanding and use of HRIS systems.
- Strong communication skills to present analysis findings and recommendations to stakeholder.
- Ability to map HR processes for efficiency and effective service delivery.
- Knowledge of local regu



  • Dubai, United Arab Emirates Experts Business Services Full time

    **About Us**: Reliable Experts Corporate Services is a trusted provider of corporate solutions in Dubai, specializing in business setup, visa processing, PRO services, and more. We are committed to excellence, innovation, and customer satisfaction. Join our team and play a key role in our continued growth and success. **Position Overview**: **Key...

  • Operation Manager

    4 months ago


    Dubai, United Arab Emirates Dyarco For Operations Services Full time

    Ensure all operations are carried out in an appropriate, cost-effective manner - Improve operational management systems, processes, and best practices - Plan inventory and oversee materials and equipment efficiency - Handle client calls and inquiries effectively. - Formulate strategic and operational objectives for the organization. - Perform quality...

  • HR Service Manager

    4 months ago


    Dubai, United Arab Emirates Zurich Insurance Full time

    **Job Summary** - Zurich Middle East is part of Zurich Insurance Group, one of the world’s largest and most experienced insurers. Our mission is to help our local community understand and protect themselves from risk both locally and globally.- Reporting to the Head of HR, the HR Service Manager will lead the HR Services Team to deliver optimal service...

  • Head of HR Services

    3 months ago


    Dubai, United Arab Emirates Nestle Operational Services Worldwide SA Full time

    **Head of HR Services - MENA** **POSITION SNAPSHOT** - Location: Dubai, UAE - Company: Nestlé Middle East & North Africa (MENA) *** Joining Nestlé means you are joining the largest food and Beverage Company in the world. At our very core we are a human environment - passionate people driven by the purpose of enhancing the quality of life and...

  • HR Services Manager

    3 weeks ago


    Dubai, United Arab Emirates Zurich Insurance Full time

    **Job Summary** - Zurich Middle East is part of Zurich Insurance Group, one of the world’s largest and most experienced insurers. Our mission is to help our local community understand and protect themselves from risk both locally and globally.Reporting to the Head of HR, the HR Service Manager will lead the HR Services Team to deliver optimal service...

  • HR Services Manager

    1 month ago


    Dubai, United Arab Emirates Mace Full time

    At Mace, our purpose is to redefine the boundaries of ambition. We believe in creating places that are responsible, bringing transformative impact to our people, communities, and societies across the globe. To learn more about our purpose, culture, and priorities, visit our strategy site. Within our consult business we harness our unique combination of...


  • Dubai, United Arab Emirates Growbox Full time

    We're seeking a motivated and organized HR cum Operations Manager to join our Business Center. You'll be ensuring the smooth running of our daily operations, while also overseeing all HR functions for our staff. **Responsibilities**: **HR Management**: - Recruitment and onboarding of new staff - Employee relations - Maintaining employee records -...


  • Dubai, United Arab Emirates Growbox Full time

    We're seeking a motivated and organized HR cum Operations Manager to join our dynamic Business Center team. You'll play a key role in ensuring the smooth running of our daily operations, while also overseeing all HR functions for our staff. **Responsibilities**: **HR Management**: - Recruitment and onboarding of new staff - Employee relations - Maintaining...


  • Dubai Knowledge Village, United Arab Emirates Building Operations Skilled Services Full time

    Building Operations Skilled Services is hiring following technicians for an ongoing project in Sharjah Muweulah Helpers x 25: - 1400 Steel fixers x 10, Tile & plaster Masons x 10, Steel fixers x 10, Wall painters x 10, Plumbers x 10, Carpenters x 05: - 1800 salary for each Alluminium fitter x 05, Ac technician x 05 Ductman x 10 Pipe fitters x...

  • HR Manager

    3 weeks ago


    Dubai, United Arab Emirates Sanguinne HR Solutions Full time

    We are looking for an experienced HR Manager with a minimum of 10 years of UAE experience to lead HR operations in a fast-paced logistics environment. The role involves strategic workforce planning, talent acquisition, employee relations, compliance, and implementing HR policies tailored to the industry's needs. **Fluency in English and French** (both...

  • HR Executive

    6 months ago


    Dubai, United Arab Emirates Element HR Consulting Services Full time

    **Duties & Responsibilities** - Responsible for an overall quality system in an HR department - Manage day to day HR Operations - Understanding and executing staffing requisition, requirements, and issues from all departments - Drafting and updating documents such as job descriptions, employee handbooks, performance appraisals, forms, SOP, policies, and...

  • HR Manager

    6 months ago


    Dubai, United Arab Emirates Level Up HR Solutions Full time

    HR Manager A unique opportunity to work with reputed company, taking charge in dynamic and exciting environment as HR Manager. **Responsibilities**: - Execute HR policies and procedures and ensure compliance - Manage recruitment activities and attract the best talent - Coordinate with hiring managers and provide support throughout the recruitment process...

  • HR Manager

    6 months ago


    Dubai, United Arab Emirates Level Up HR Solutions Full time

    HR Manager A unique opportunity to work with reputed company, taking charge in dynamic and exciting environment as HR Manager. **Responsibilities**: - Execute HR policies and procedures and ensure compliance - Manage recruitment activities and attract the best talent - Coordinate with hiring managers and provide support throughout the recruitment process...

  • HR Officer

    6 months ago


    Dubai, United Arab Emirates Nathan HR Human Resources Full time

    Our client is an investment management company, a locally owned group of companies in transportation, retail FMCG, and services. We are looking for an **HR Officer (UAE National) **to provide HR operational support and assistance on day-to-day work including undertaking a range of administrative duties, following processes, SLA and managing HR data & and...

  • HR & Office Manager

    7 months ago


    Dubai Healthcare City, United Arab Emirates HR POWER PAK Full time

    Job Description: Office Manager and HR Administrator Position Overview: The Office Manager and HR Administrator play a pivotal role in ensuring the smooth operation of the office environment while also managing various human resources functions. This role requires a detail-oriented individual who can multitask effectively, communicate clearly, and handle...

  • HR Executive Pro

    3 months ago


    Dubai, United Arab Emirates Thrive Security and Cleaning Services Full time

    URGENT HIRING FOR HR EXECUTIVE **Mandatory Skills and Requirements** - Excellent knowledge of the HR cycle. - Active listening skills. - Ability to work as a part of a team. - Organizational and management skills. - Conflict-management and problem-solving abilities. - Optimistic approach and ability to see from others’ perspectives. - Excellent work-ethic...

  • HR Manager

    6 months ago


    Dubai, United Arab Emirates Altawiz HR Consultancies Full time

    **We are hiring !!!** Job title: HR Manager Job Location: Dubai We are looking for an HR manager to oversee all aspects of human resources practices and processes with strong recruiting experience for one of our clients in Dubai. HR manager is the go-to person for all employee-related issues. This means that HR manager duties will involve managing...

  • HR Assistant

    3 months ago


    Dubai, United Arab Emirates Nathan & Nathan HR Full time

    Job Title: HR Assistant Location: Dubai, UAE **Responsibilities**: **1. **Recruitment**: - Coordinate and schedule interviews, ensuring a smooth and efficient hiring process. - Collaborate with hiring managers to understand staffing needs and requirements. **2. **Operations**: - Provide administrative support to the HR department in day-to-day...

  • HR & Admin Manager

    1 month ago


    Dubai, United Arab Emirates Cleaning Services and Building Maintenance, Dubai Full time

    Planning HR and administration activities annually - Setting, monitoring, and achieving HR targets - Managing recruitment, onboarding, and exit procedures - Ensuring full compliance with company policies and procedures - Managing employee relations - Running the office and facilities management functions - Leading the HR and administration team. - Strategic...

  • HR Manager

    6 months ago


    Dubai, United Arab Emirates Elite star cleaning services Full time

    **Responsibilities** - Well aware of UAE labor laws / regulations and HR policies and procedures. - Develop and implement HR strategies and initiatives. - Manage complex employee relations casework including dispute resolutions, disciplinaries, grievances, absence, retirement and redundancy. - Manage the recruitment and selection process - Engagement,...