Cleaning Operation Manager

1 month ago


Dubai, United Arab Emirates Almandoos Cleaning Service Full time

**Team Leadership & Supervision**:

- Manage housekeeping staff, including housekeepers, supervisors,
- Provide training and guidance to ensure staff understands and follows cleaning protocols and safety standards.
- Conduct performance reviews and provide feedback, motivation, and support to the team.
- Develop work schedules and assign tasks efficiently.
- **Cleaning & Maintenance Standards**:

- Ensure all rooms, public areas, and back-of-house spaces are cleaned to the highest standards.
- Establish and enforce cleaning routines, checklists, and quality control measures.
- Perform inspections of guest rooms, common areas, and facilities to ensure cleanliness and condition.
- Handle deep cleaning projects as needed and ensure seasonal or periodic maintenance tasks are completed.
- **Inventory Management**:

- Monitor and manage the inventory of cleaning supplies, linens, and guest amenities.
- Place orders for cleaning products and supplies while ensuring cost control and budget adherence.
- Track and report any lost or damaged linens, supplies, or equipment.
- **Guest Satisfaction**:

- Address guest requests and complaints related to housekeeping services promptly and professionally.
- Ensure rooms are prepared and maintained according to guest preferences and standards.
- Provide timely turn-down services when applicable, ensuring that guests feel welcomed and comfortable.
- **Budgeting & Cost Control**:

- Develop and manage the department's budget, ensuring that housekeeping operations are cost-efficient.
- Monitor labor costs, overtime, and supplies usage to stay within budgetary constraints.
- Implement energy-saving and waste-reduction initiatives.
- **Health & Safety Compliance**:

- Ensure compliance with all health, safety, and sanitation regulations (e.g., OSHA, local health authorities).
- Ensure all housekeeping staff adhere to proper safety protocols, such as the use of cleaning chemicals and equipment.
- Ensure that equipment and machinery are in good working order and perform routine checks and maintenance.
- **Collaboration & Communication**:

- Coordinate with the front desk, maintenance, and other departments to ensure smooth operation and guest satisfaction.
- Communicate any special guest requests, issues, or room statuses with other departments as necessary.
- Attend meetings and report on housekeeping activities, performance, and needs.
- **Administrative Tasks**:

- Keep records of housekeeping activities, inventory, and staff attendance.
- Prepare reports on cleaning and maintenance tasks, issues, and outcomes.
- Handle departmental correspondence, payroll, and other administrative duties.

Required Skills and Qualifications:

- **Experience**: Proven experience in housekeeping or hotel management, typically with several years in a supervisory or managerial role.
- **Leadership**: Strong management and leadership skills to motivate, guide, and develop the housekeeping team.
- **Organization**: Ability to prioritize tasks, manage time effectively, and work efficiently.
- **Attention to Detail**: A keen eye for cleanliness and detail to ensure high standards of service.
- **Problem-Solving**: Ability to address guest complaints, resolve issues, and make decisions under pressure.
- **Communication**: Strong verbal and written communication skills to interact with staff, guests, and other departments.
- **Physical Stamina**: The role can require physical activity, including walking, bending, lifting, and inspecting work areas.

**Education**:

- A high school diploma or equivalent is typically required; a bachelor’s degree in hospitality management, business, or a related field is preferred.

**Job Types**: Full-time, Permanent

Pay: From AED3,500.00 per month

**Experience**:

- cleaner: 4 years (preferred)



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