Operations Manager

12 hours ago


Dubai, Dubai, United Arab Emirates People Perfect Advisory Full time
Tasheel Operations Manager

We are seeking an experienced professional to lead our Tasheel operations team at People Perfect Advisory. The ideal candidate will have a strong background in managing government services, with a focus on operational excellence and team leadership.

Key Responsibilities:
  • Oversee the daily operations of the Tasheel center, ensuring efficient service delivery.
  • Lead and manage a team of service agents, providing training, support, and performance management.
  • Maintain compliance with UAE government regulations and Tasheel-specific guidelines.
  • Analyze operational metrics, identify areas for improvement, and implement process enhancements.
  • Resolve escalated customer issues promptly and effectively.
  • Collaborate with senior management to develop strategic operational plans.
  • Manage records and reports, ensuring all transactions are compliant with legal requirements.
  • Liaise with government authorities and stakeholders to ensure smooth operations.
Requirements:
  • At least 10 years of experience in operations management, preferably within the government services sector.
  • Strong leadership and team management skills.
  • In-depth knowledge of UAE labor laws and government procedures related to Tasheel services.
  • Excellent communication and interpersonal skills.
  • Ability to work under pressure and manage multiple tasks effectively.
  • Proficiency in using computer applications and office software.
  • Fluency in Arabic and English languages.
Estimated Salary:

AED 250,000 - AED 300,000 per annum, depending on qualifications and experience.

Benefits:
  • Competitive salary package.
  • Health insurance and other benefits as per UAE labor law.
  • Opportunities for professional development and growth.
  • A dynamic and supportive work environment.

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