Managed Services
6 months ago
Company Description
CNS is a technology company that powers the future by providing digital solutions essential to support all enterprise and human development. While growing and managing a robust pool of supplier-partners for the benefit of our clients has always been a priority, we are constantly re-inventing ourselves.
Founded in 1987 with more than 30 years of experience, CNS employs over 320 employees including more than 250 certified engineers. We offer in-depth expertise and a range of best-in-class products that support the digital transformation of all major industries. With offices in three countries, we have an extensive reach into, and regional knowledge of the Middle East markets.
A shift into levering our many years of experience to develop pioneering software in-house will add yet another dimension to our highly innovative solutions-portfolio.
**Job Description**:
Leads the team by assigning, prioritizing, monitoring, tracking, and coordinating the Customers’ needs to ensure service level agreements are achieved in time. Acts as a Single Point Of Contact (SPOC) for Vendors as well as accountable for managing Customers’ expectations to ensure all Customer needs are handled and resolved with highest quality standards
- ** People Management**:
- Ensure that appropriate staffing levels are maintained to support attainment of service level objectives
- Supervises Service Desk by identifying and defining schedules, setting priorities, providing direction to ensure service level agreements are maintained
- Ensure that the Service Desk and client processes, policies and procedures are consistently communicated to and followed by the team members
- Monitor and manage performance of the teams as a whole to ensure quality is monitored at all times.
- ** Operations Management**:
- Monitor SLA levels and review team’s contribution to ensure all requests are actioned or referred appropriately within agreed timescales.
- Proactively identify and communicate operational and performance issues and propose solutions to Management
- Work with the teams to ensure all issues are addressed, documented and completed
- Manage day-to-day operations and follow-up with suppliers/subcontractors to ensure the completion of services and customer satisfaction.
- Provide regular reports and updates on Service to the Line Manager
- ** Incident and Problem Management**
- Ensure that the Incident and Problem Management processes are followed and all required documentation is regularly updated.
- Ensure that Preventative maintenance cases are logged, tracked and monitored
- Ensure clients are provided efficient and timely first and second level support
- ** Client Services Management**
- Manage escalations and ensure correct assignment of resources and full problem resolution
- Acts as initial point of contact to accommodate call volume, crisis situations and any business impacting opportunities that detract from team’s effectiveness
**Qualifications**:
- Bachelor’s Degree.
- Minimum 6 years’ experience as Senior/Team Lead role in IT or Telecommunication field.
- Manage the team and provide mentoring, coaching & direction setting to team members.
- Regularly makes decisions and takes independent actions on matters directly affecting the quality of service provided.
- Certification in ITIL V3
- Demonstrated knowledge of IT Service Management systems.
Additional Information
- Competitive salary and benefits package.
- Opportunities for professional growth and development.
- Collaborative and innovative work environment.
- Access to cutting-edge technologies.
-
Cosmetologist
6 months ago
Dubai, United Arab Emirates Nirvana Managed Services LTD Full timeSeeking immediately cosmetologist. Must use different methods of hair treatment. All rounder beautician expertise. Perform hair removal electronic and by wax modes. Must know skin treatment s Must be able locally and join immediately. Preferred fluent English Must have experience and degree or diploma in cosmetology **Salary**: AED5,000.00 -...
-
Facilities Manager- Soft Services
8 months ago
Dubai, United Arab Emirates Excellerate Services LLC Full timeWe are looking for an Facility Manager to manage and take overall responsibility and accountability for the operational activity of Facility Management - Soft services. To plan, implement and continuously monitor all service streams; ensuring services are cost-effectively delivered robustly, to the level of quality required, and always in a timely and...
-
Cleaning Services Manager
6 months ago
Dubai, United Arab Emirates Maid Aid Cleaning Services Full timeTo Manage the cleaning services company, prefer with experience and university degree. **Job Types**: Full-time, Permanent, Fresher **Salary**: AED3,000.00 - AED6,000.00 per month **Education**: - Bachelor's (preferred) **Experience**: - Cleaning services: 1 year (preferred) License/Certification: - Driving licence (preferred)
-
Customer Service Manager
6 months ago
Dubai, United Arab Emirates VALTRANS TRANSPORTATION SYSTEMS & SERVICES Full timeStrong profile background related to Hospitality Field. - Provide service to client in regards to sweet life. - Ability to manage budget and identify variances between actual or budgeted financial results. - Proven track of record for business guarantee and meeting the sales target. **Qualifications & Skills**: - Degree in Marketing, Business...
-
Customer Service Manager
6 months ago
Dubai, United Arab Emirates DIAMOND SOFTECH CALL CENTERS SERVICES Full timeWe are looking for an experienced Customer Service Manager to provide excellent customer service and to promote this idea throughout the organization. The goal is to keep the department running in an efficient and profitable manner, to increase customer satisfaction, loyalty, and retention, and to meet their expectations. **Responsibilities**: - Improve...
-
Sales Manager
3 months ago
Dubai, United Arab Emirates VIP PRO SERVICES Full timeWe are seeking a highly skilled Office Manager with extensive experience in UAE business setup and PRO (Public Relations Officer) services to join our dynamic team. If you are a proactive, detail-oriented individual with a passion for managing office operations and navigating UAE regulatory requirements, we would love to hear from you. **Key...
-
Sales Account Manager
4 weeks ago
Dubai, United Arab Emirates GBS IT Services LLC Full timeWe have below Vacancy for our Business Bay, Dubai Office 6 - 8 Years of Experience in IT Managed Services - Cloud & Cybersecurity Solution Selling (Individual Contributor-Hunter and Driving Team Target) Must be a Techno Sales Professionals ( Expertise in technical side of IT Infrastructure Services) Business Services: Cloud Solutions, Cyber Security,...
-
Manager- Immigration Services
2 days ago
Dubai, United Arab Emirates JPI Services Full timeFormulate the right strategy for the business and implement it Generating leads thru different channels Manage sales and conversions Process case files end to end and manage operations Required Skillsets: Should have good knowledge related to migrating to Canada, Australia, New Zealand and Europe. Should have experience of handling sales enquiries and...
-
Sales Account Manager-it Managed Services
6 months ago
Dubai, United Arab Emirates GBS IT Services LLC Full time**Must have Experience in Solution Selling ( Cloud and Cyber Security) in UAE** This position calls for a person who is action oriented with an ability to think strategically while maintaining a passion for sales and tactical detail level execution. He will be responsible for generating revenue by identifying and penetrating specific potential accounts and...
-
Field Services Manager
2 weeks ago
Dubai, United Arab Emirates MPH Global Services Full timeIndustry: Oil & Gas City/Country: Dubai, United Arab Emirates (UAE) Location: Dubai We are looking for a** Field Services Manager & Planner** for one of our clients with the following details: **Company: International Engineering Company based in Dubai** **Sector: Oil & Gas** **Duration of Assignment: 12 months, extendable based on project requirement...
-
Facility Management Services Sales
2 months ago
Dubai, United Arab Emirates Fix my place technical services Full timeIf you dont have driving license and your English level is poor, pls skip this add Job Title: Sales Specialist - Facility Management Services** **Location**: Dubai, UAE **Job Type**: Full-time **About the Role**: We are seeking a proactive and results-oriented Sales Specialist to join our team. You will be responsible for promoting and selling our...
-
Customer Service Manager
6 months ago
Dubai, United Arab Emirates Aspire medical treatment facilitation services Full timeWe are looking for a customer service manager - who can manage call center team for a healthcare clinic. Immediate Joiner only attractive package. **Salary**: AED15,000.00 - AED20,000.00 per month **Experience**: - healthcare: 5 years (preferred)
-
Service Advisor
3 weeks ago
Dubai, United Arab Emirates Exige Auto Services LLC Full timeKey Responsibilities: Customer Interaction: Greet customers warmly and gather detailed information about their vehicle concerns. Listen to customer descriptions of issues and ask follow-up questions to clarify the problem. Explain the nature of the required repairs and maintenance to customers in a clear and understandable manner. Service Order...
-
Customer Service Executive
6 months ago
Dubai, United Arab Emirates ACOUP Employment Services Full timeImmediate opening - Joining for 1_st_ September or before._ - Working between 2 shifts: 8am - 5pm or 10am - 7pm 5.5 days per week._ - This position will involve the management of various types of contracts including but not limited to; outsourcing employment contract, visa sponsorship management and on-demand service. - Preparing weekly, monthly, quarterly,...
-
Customer Service Executive
6 months ago
Dubai, United Arab Emirates ACOUP Employment Services Full timeImmediate opening - Joining for 1_st_ September or before._ - Working between 2 shifts: 8am - 5pm or 10am - 7pm 5.5 days per week._ - This position will involve the management of various types of contracts including but not limited to; outsourcing employment contract, visa sponsorship management and on-demand service - Preparing weekly, monthly, quarterly,...
-
Facilities Management Supervisor
2 weeks ago
Dubai, United Arab Emirates Clean Way Management Services Full time**Facilities Management** **Supervisor - SOFT SERVICES** **Proven experienced in a well - known Facility Management Services / SOFT SERVICES** **Job Summary**: The Facilities Management Supervisor is responsible for overseeing cleaning staff and ensuring that all cleaning tasks are completed according to the highest standards. This role involves...
-
Service Manager
2 months ago
Dubai, United Arab Emirates Abdulla Al Masaood & Sons Motorcycles Sole Proprietorship LLC Full timeHarley-Davidson Dubai seeks an experienced Service Manager to lead service operations at our Dubai branch and oversee activities at our smaller Abu Dhabi branch. This full-time role reports to the General Manager and requires a dynamic individual with extensive Harley-Davidson knowledge, strong leadership skills, and a passion for exceptional customer...
-
IT Service Manager
2 weeks ago
Dubai, United Arab Emirates The Emirates Group Full timeJob Purpose: At Emirates, we believe in connecting the world, to and through, our global hub in Dubai; and in constantly innovating to ensure our customers ‘Fly Better’. Emirates Group IT thrives on the dynamic nature of technology. Being pioneers in aviation innovation, we're always at the forefront, pushing boundaries. We're on the lookout for...
-
Sales and Operations Manager for a Cleaning Service
3 months ago
Dubai, United Arab Emirates Najmat Al Thuraya Technical Services L.L.C Full timeNajmat Al Thuraya Technical Services L.L.C is a growing Technical service provider. We are committed to delivering exceptional service to our clients. We are looking for a dedicated Sales and Operation Manager to join our Cleaning Service team and drive our sales efforts to the next level. As the sole person in the sales and marketing department, you will be...
-
Dubai, United Arab Emirates Najmat Al Thuraya Technical Services L.L.C Full timeNajmat Al Thuraya Technical Services L.L.C is a growing Technical service provider. We are committed to delivering exceptional service to our clients. We are looking for a dedicated Sales and Operation Manager to join our Cleaning Service team and drive our sales efforts to the next level. As the sole person in the sales and marketing department, you will be...