Customer Care Executive

3 weeks ago

Dubai, United Arab Emirates VLCC Wellness International Full time

**Preferred female for this position**

Appointment Management
The Appointment Management for the respective center is a key responsibility of the CCE, details include the following:
❖ To effectively manage the appointments for the center on a daily basis
❖ To 100% adhere to the VLCC guidelines for appointment management
❖ To ensure appointments are scheduled / rescheduled & confirmed after referring to appointment planner
❖ To coordinate with Center Head, Slimming & Beauty Head to plan & ensure the executions are booked proactively
❖ To ensure reminder call is made to the client a day prior to their appointments
❖ To handle conflict between Appointment Planner & Slimmer’s App appointment (if any)
Telephone Etiquette
The CCE is responsible for following the VLCC Telephone Etiquette guidelines, details as follows:
❖ To 100% adhere to the VLCC guidelines for call opening and closing
❖ To maintain a professional tone of voice that represents the VLCC brand values
❖ To answer every call within 3 rings & maintain English as our official language of communication
❖ To adhere to the right call hold & transfer standards
❖ To para-phase where required to establish understanding with customer request
❖ While transferring a call, ensure you speak to the concerned person/staff/dept head and then connect the call
❖ To summarize the call details to the satisfaction of the customer requirement
Region Middle East & Africa Department Admin
Reports to Direct Reporting - Center Head
Position
Supervised
NIL
CORE RESPONSIBILITIES:
(The responsibilities include but are not limited to the following)
CUSTOMER DELIGHT
SERVICE EXCELLENCE
Job Description - Customer Care Executive
P a g e 3 | 6
JD_CCE_VLCC
Billing Management
The CCE is responsible for the billing function for each customer who visits the center, responsibilities include following:
❖ To ensure each invoice is raised in the CLM
❖ To ensure that the invoice is 100% accurate
❖ To ensure the correct financial payment is recvd. for each invoice basis customers preference
❖ To ensure that the invoices are reconciled with the cash recvd. at the end of the day
❖ To ensure that the customer does NOT have to wait more than 5 minutes to complete the billing process
Product Sales
The CCE is responsible for the sale of VLCC / other retail products at the center, focus required is as follows:
❖ To have thorough knowledge of FAB’s (Features, Advantages & Benefits) for the retail product range
❖ To sell the retail product/s at the point of billing to each customer (per customer need analysis)
Inventory Management
The CCE is responsible for the entire inventory management, details include the following:
❖ To ensure availability of stock as per the center requirements
❖ To manage the stocks judiciously and forecast stock requirement
❖ To seek stock requirement from respective heads of Slimming, Beauty, Dermat & Laser categories
❖ To check supply invoices against purchase orders & make necessary reports on adjustments to inventories
❖ To check on damaged/expired stock and remove from stock inventory immediately
❖ To make sure all the transactions are recorded in the software
❖ To identify and highlight surplus / obsolete stock to Centre Head on periodic basis
❖ For products where expiry is due in 6 months, details must be escalated to the Centre Head separately
Resolve Customer Complaints
The CCE is the first point of contact for the center & thus is responsible for all customer complaints & grievances for the center,
along with taking ownership to resolve same in a timely fashion. Details include the following:
❖ To listen to each customer complaint / grievance with empathy
❖ To list & share the customer compliant with the center manager
❖ To maintain a positive, empathetic and professional behavior while the customer shares his grievance
❖ To acknowledge, listen and resolve customer complaints patiently & ensure resolution in a timely manner
❖ To track every customer interaction, transaction, request and report to support office for resolution immediately where the
customer compliant requires an escalation to the Centre Head / Business head
Documentation
❖ To accurately record entries during any Inquiry/followup or during sale
❖ To ensure filing of necessary documents, mail-outs & record keeping
❖ To participate in indoor outdoor duties in events as directed by Center Head

Ability to commute/relocate:

- Dubai: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- CCE: 1 year (preferred)

  • Customer Care Executive

    3 weeks ago

    Dubai, United Arab Emirates Advanced Care Medical Center Full time

    We are actively seeking **Customer Care Executive** to join our team. **Full job description**: - All queries to be responded to efficiently and informatively, with polite language in English or Hindi. - Strong ability to work on multiple tasks or assignments. - Good communication skills. **Additional Qualifications**: - Basic Computer Knowledge - Highly...

  • Customer Care Executive

    2 weeks ago

    Dubai, Dubai, United Arab Emirates Advanced Care Medical Center Full time

    We are actively seeking Customer Care Executive to join our team.Full job description: All queries to be responded to efficiently and informatively, with polite language in English or Hindi. Strong ability to work on multiple tasks or assignments. Good communication skills.Additional Qualifications: Basic Computer Knowledge Highly motivated and energetic...

  • Customer Care Executive

    2 weeks ago

    Dubai, United Arab Emirates Najma Consultancy Full time

    **NAJMA CONSULTANCY** **01-03 years**: **Dubai**: **Competitive**: - DAY- Posted: 3 Hours ago- Job Likes: Not Available- Job Views: Not Available- Full Time**Job Descriptions**: We are looking for a customer care executive who will be responsible for providing exceptional customer care to the clients to drive business growth. They must be able to handle...

  • Customer Care Executive

    4 weeks ago

    Dubai, United Arab Emirates Najma Consultancy Full time

    **NAJMA CONSULTANCY** **01-03 years**: **Dubai**: **Competitive**: - DAY- Posted: 4 Hours ago- Job Likes: Not Available- Job Views: Not Available- Full Time**Job Descriptions**: We are looking for a Customer Care Executive who will be responsible to provide exceptional customer service to clients seeking information, assistance, and support related to our...

  • Customer Care Executive

    2 months ago

    Dubai, United Arab Emirates Al Haktur IT Solutions Full time

    We are seeking a dedicated and enthusiastic Customer Care Executive to join our team at Al Haktur IT Solutions in Dubai. As a Customer Care Executive, you will be the primary point of contact for our valued customers, ensuring a positive and satisfying experience with our products and services. **Responsibilities**: - Provide exceptional customer service...

  • Customer Care Executive

    3 months ago

    Dubai, United Arab Emirates Al Nadik Trading Full time

    We are looking for a Customer Care Executive to provide excellent service and support to our clients. You will handle customer inquiries, address concerns, and ensure customer satisfaction. **Responsibilities**: - Resolve customer issues promptly and professionally. - Provide accurate information on products, pricing, and orders. - Process customer orders,...

  • Customer Care Executive

    2 weeks ago

    Dubai, Dubai, United Arab Emirates Najmaconsultancy Full time

    We are looking for a Customer Care Executive who will be responsible to provide exceptional customer service to clients seeking information, assistance, and support related to our all-business units. You will play a critical part in ensuring clients have a positive experience and receive accurate information about our business units. Responsibilities ...

  • Customer Care Executive

    2 weeks ago

    Dubai, Dubai, United Arab Emirates Najma Consultancy Full time

    NAJMA CONSULTANCY01-03 years:Dubai:Competitive: DAY Posted: 3 Hours ago Job Likes: Not Available Job Views: Not Available Full TimeJob Descriptions:We are looking for a customer care executive who will be responsible for providing exceptional customer care to the clients to drive business growth. They must be able to handle stressful situations and be...

  • Customer Care Executive

    2 months ago

    Dubai, United Arab Emirates Zapegg Tax Consultant Full time

    Seeking a Customer care executive to join our Guest Relations department. As a Customer care executive, you will play a vital role in ensuring our guests have an exceptional experience. **Responsibilities**: - Answer to, record, forward and address all guest inquires (complains, requests, questions); - Record support tickets, coordinate with appropriate...

  • Customer Care Executive

    2 weeks ago

    Dubai, Dubai, United Arab Emirates Al Haktur IT Solutions Full time

    We are seeking a dedicated and enthusiastic Customer Care Executive to join our team at Al Haktur IT Solutions in Dubai. As a Customer Care Executive, you will be the primary point of contact for our valued customers, ensuring a positive and satisfying experience with our products and services.Responsibilities: Provide exceptional customer service by...

  • Customer Care Executive

    4 weeks ago

    Dubai, United Arab Emirates Al Wafiq Electronics Full time

    We are currently seeking a dedicated Customer Care Executive to join our team for a US-based project - FEMALE CANDIDATE CAN APPLY Key Requirements: - Proficiency in US English. French Will give added advantage. - Experience in handling inbound support and chat services. - Ability to provide exceptional customer service. Details of the Position: - Fixed...

  • Customer Care Executive

    3 weeks ago

    Dubai, United Arab Emirates Mondial Group Full time

    Open Position : Customer Care Executive Gender : Females only Job Location : Dubai Job Description : 1.Conducting customer satisfaction surveys to understand what areas of the company's services need improvements 2.catering to customer phone calls and diverting the call to the relevant department for a more advanced form of query resolution. dealing...

  • Customer Care Executive

    3 weeks ago

    Dubai, United Arab Emirates AL ASAYEL HEALTH & SAFETY FZE Full time

    **Full job description** As a Customer Care Executive at Al Asayel Health & Safety, you will play a crucial role in ensuring our clients receive the highest level of service and support. You will be responsible for establishing and maintaining positive relationships with our clients, addressing their needs, resolving inquiries, and ensuring their overall...

  • Customer Care Executive

    4 weeks ago

    dubai, United Arab Emirates Hatchfit Full time

    Hatchfit Physiotherapy Clinic is seeking a dedicated Full-Time Customer Care Executive to join our team in Dubai.Job Responsibilities:Manage import and export shipping orders from clients or initiated by Customer Service Front Line, covering sea freight, airfreight, and land freight.Open shipping orders and insert Request for Quotations. Obtain rates,...

  • Customer Care Executive

    2 months ago

    Dubai, United Arab Emirates Al Haktur IT Solutions Full time

    As a Customer Care Executive at Al Haktur IT Solutions, you will play a crucial role in ensuring our clients receive the highest level of service and support. You will be responsible for establishing and maintaining positive relationships with our clients, addressing their needs, resolving inquiries, and ensuring their overall satisfaction. **Key...

  • Customer Care Executive

    2 weeks ago

    Dubai, Dubai, United Arab Emirates Precision Hire Solution Full time

    Hatchfit Physiotherapy Clinic is seeking a dedicated FullTime Customer Care Executive to join our team in Dubai. Job Responsibilities:Manage import and export shipping orders from clients or initiated by Customer Service Front Line covering sea freight airfreight and land freight.Open shipping orders and insert Request for Quotations. Obtain rates negotiate...

  • Customer Care Executive

    4 weeks ago

    dubai, United Arab Emirates Sharaf DG Full time

    Dubai, United Arab Emirates| Posted on 05/28/2024Responsible for resolving customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills. Check to ensure that appropriate changes were made to resolve customers' problems. Contact customers in order to respond to inquiries or to notify...

  • Customer Care Executive

    2 weeks ago

    Dubai, Dubai, United Arab Emirates Sharaf DG Full time

    Dubai, United Arab Emirates | Posted on 05/28/2024 Responsible for resolving customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills. Check to ensure that appropriate changes were made to resolve customers' problems. Contact customers in order to respond to inquiries or to notify...

  • Customer Care Executive

    2 weeks ago

    Dubai, United Arab Emirates Zahr Freighters Full time

    As a Customer Care Executive, you will coordinate with suppliers, negotiate contracts, ensure timely delivery, and maintain quality standards. You will manage all aspects of the leasing process for shipping containers, including customer relations, contract negotiation, logistics coordination, overseeing container inventory, and supporting the implementation...

  • Customer Care Executive

    2 weeks ago

    Dubai, United Arab Emirates Hatchfit Physiotherapy Clinic Full time

    Hatchfit Physiotherapy Clinic is seeking a dedicated Full-Time Customer Care Executive to join our team in Dubai. **Responsibilities**: - Manage import and export shipping orders from clients or initiated by Customer Service Front Line, covering sea freight, airfreight, and land freight. - Open shipping orders and insert Request for Quotations. Obtain...