Client Development Manager
5 months ago
Reference Code: 94875**Client Development Manager - Instore**:
- Dubai, DU, AE- PermanentSince 1964, Alaïa is a Parisian Fashion Maison, with a Couture soul and a timeless sense of beauty.
Azzedine Alaïa, a legendary master of cut, changed the look of fashion in the 80’s with his sculptural silhouettes. Today, the Belgian Creative Director Pieter Mulier, perpetuates his quest of perfection and modernity, sharing the same technical skills and passion for arts. Shape driven creations and iconic knits are sculpted on the body, crafting unique interpretations of the free beauty of women.
**Job Description**:
**Client Development Manager**
Direct Report:
Store Manager
The Client Development Manager is a Maison Alaïa ambassador and work in close collaboration with the Store Director and the Assistant Store Director. He/She manages the recruitment of new customers and acts as a referent in customer management for the sales teams.
This Person is an experiential key-Player whose primary focus is to elevate the client’s in-store experience, ensuring excellence in every interaction and developing long-term relationship with clients. The **Clients Development Manager **is a key contributor at the store level, managing or supporting, projects that enhance the global client strategy and tools that support the store team in driving loyalty, sales & client growth.
As such, his/her main responsibilities are:
**Local Clients Approach & Strategy**:
- As CDM - You are required along with the store management to build on the Clientele strategy to ensure targeting, recruiting and retaining new local clients & to enhance the loyalty to help in business growth.
**Set up a Clienteling mindset in-store**.**
- Develop and ensure a Clienteling routine in all store.
- Motivate and support store teams to consistently achieve Clienteling objective.
- Be a brand ambassador on the floor and lead by example on all Clienteling aspects from welcoming clients to entertaining clients during in-store and off-site events - will need to lead by example through attending clients and generating sales.
- Onboard new employees on Clienteling topics.
**Improve Client Engagement**
- Work closely with each Client Advisor to ensure the roll-out of their action plan per client and support store with their Clienteling needs.
- Coach and train the team to ensure a long-term relationship with every single ALAIA client.
- Partner across teams to support in-store client activations & store traffic drivers such as product launches, events, and campaigns. Identify the right client profile for local and global activations.
**Monitor Client activities in-store**
- Track the store’s Clienteling performance.
- Analyze client dynamics and identify market opportunities.
- Provide clear feedback and recommendations to management. Collect and consolidate feedback for evolution requests.
- Gifting & services: monitor in-store gifting and business impact.
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