Dieza Assistant Manager
8 months ago
Tasks & Responsibilities
- Facilitate the completion of day to day operations through the available resources efficiently.
- Execute the set policies and procedures, to ensure that operations are being achieved both efficiently
and effectively.
- Enhance and streamline processes in order to make sure the scope of work is met.
- Ensures all contract services are managed whilst complying to the contract management plan.
- Monitor the customer relationship management system, identifying and resolving standard issues and
escalating these to a senior manager as appropriate.
- Act as a point-of-contact for all clients, assist them with their requests by coordinating with touch
point concerned departments.
- Assuring that DSO employee and companies/clients are updated on all necessary laws, regulations,
and legal frameworks pertaining to the Department's services.
- Monitor customer/client feedback to improve the services provided for them, improve retention,
create better customer experience.
- Assist in creating and planning initiatives and joint initiatives with other freehold consumers to raise
social and general awareness in the community.
- Responsible for conducting exit interview with clients as an attempt to retain them and to gain better
insight of their experience in DSO.
- To generate standard insights, collect and evaluate data using specified tools, methodologies, and
formats.
- Assist team members to make use of the data from Customer Relation Management System to advise
and assist clients.
**Qualifications**
- Bachelor's degree in business administration, or a related field.
- Proven experience in client relations, customer service, or account management.
- Strong Interpersonal and communication skills.
- Excellent problem-solving skills
- Ability to build and maintain positive relationships with clients.
- Strong analytical skills.
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