Diez Assistant Manager
5 months ago
Tasks & Responsibilities
- Facilitate the completion of day to day operations through the available resources efficiently.
- Execute the set policies and procedures, to ensure that operations are being achieved both efficiently and effectively.
- Enhance and streamline processes in order to make sure the scope of work is met.
- Ensures all contract services are managed whilst complying to the contract management plan.
- Monitor the customer relationship management system, identifying and resolving standard issues and escalating these to a senior manager as appropriate.
- Act as a point-of-contact for all clients, assist them with their requests by coordinating with touch point concerned departments.
- Assuring that DSO employee and companies/clients are updated on all necessary laws, regulations, and legal frameworks pertaining to the Department's services.
- Monitor customer/client feedback to improve the services provided for them, improve retention, create better customer experience.
- Assist in creating and planning initiatives and joint initiatives with other freehold consumers to raise social and general awareness in the community.
- Responsible for conducting exit interview with clients as an attempt to retain them and to gain better insight of their experience in DSO.
- To generate standard insights, collect and evaluate data using specified tools, methodologies, and formats.
- Assist team members to make use of the data from Customer Relation Management System to advise and assist clients.
**Qualifications**
- Bachelor’s degree in Business Administration or a related field.
- Proven work experience in a client facing or in a customer service
- A minimum of 5 years of experience, with 3 years in a relevant role
- English language required (advanced); Arabic language desired (working knowledge).
- Strong interpersonal and communication skills
- Excellent problem solving skills
- Leadership skills and ability to work effectively in a team.
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