Client Relationship Management Administrator
5 months ago
We are looking for an experienced CRM professional to join our team who must have good experience in real estate and Development.
A client relationship professional typically has a wide range of responsibilities, which can include:
- Communicating with clients to identify and resolve issues.
- Conducting regular meetings with clients to update them on the status of their projects.
- Creating proposals for new business opportunities that align with client needs.
- Helping to develop a marketing plan for each client, including identifying potential customers and creating advertisements.
- Developing and maintaining client relationships by providing service that exceeds customer expectations.
- Conducting market research to understand customer needs and determine new opportunities.
- Identifying opportunities for growth within existing client relationships
- Managing client accounts to ensure that project goals are met on time and within budget.
- Participating in meetings with clients and other team members to discuss project details.
**Duties & Responsibilities**
- Serve as the primary point of contact for clients, providing them with world-class customer service.
- Build and maintain strong relationships with clients, developing a deep understanding of their business needs.
- Serve as an expert on company products and services, providing insights and recommendations to clients to help them achieve their desired outcomes.
- Proactively identify opportunities to upsell and cross-sell products and services.
- Collaborate with internal teams to deliver on client expectations and ensure a positive experience.
- Escalate client concerns and issues as necessary to resolve in a timely manner.
- Keep abreast of industry trends and developments, sharing insights with clients as appropriate.
- Prepare reports and presentations for clients as needed.
- Participate in client events and meetings as needed.
- Manage multiple projects and priorities simultaneously in a fast-paced environment.
- Adhere to all company policies and procedures.
- Perform other duties as assigned.
**Preferred Skills and Qualifications**
- Bachelor or other advanced degree
- 3 to 5+ years professional CRM experience
- Experience working with high-level executives.
- Familiarity with CRM software
- Knowledge of the financial services industry
**Salary**: AED3,000.00 - AED5,000.00 per month
Ability to commute/relocate:
- Dubai: Reliably commute or planning to relocate before starting work (required)
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