Client Manager

6 months ago

Dubai, United Arab Emirates NTT Ltd. Full time

NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future.

In today’s ‘iNTTerconnected’ world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve some of the world’s most significant technological, business and societal challenges.

With people at the heart of our success, NTT is committed to attracting and growing the best talent and providing an environment where everyone feels they can belong and their contribution matters.

**Want to be a part of our team?**

Dimension Data is a proud member of the NTT Group, a global IT powerhouse headquartered in Japan. As part of NTT, we deliver a wide range of IT services and solutions to clients around the world. Although the Dimension Data brand was retired in some parts of the world in 2019, it remains well recognized in the Middle East and Africa. Join us and become part of the NTT family as we continue to provide innovative solutions that help our clients achieve their business objectives.

**Working at NTT**

A Client Manager is a quota-bearing sales persona and the primary purpose of the role is to take full ownership of named client accounts, retain these clients and find new business. The Client Manager is assigned a range of development and maintenance accounts and held accountable for the performance achievement of those accounts in terms of revenue retention, profitability management, and growth.

The Client Manager will work directly with clients at a variety of levels as well as internal sales teams such as Sales Specialists and pre-sales architects and post the sale; the delivery teams. They ‘champion’ the delivery teams’ understanding of the client’s solution requirements, and initiate improvement programs ensuring that the client remains committed to our solutions which leads to more sales opportunities.

Building and developing excellent stakeholder relationships with new and existing clients, fully understanding the client and the industry in which they operate will be a core focus of this role. A substantial amount of time will be spent on client engagement and engaged selling, but also liaising with internal teams to make sure the client’s needs are attended to.

**Responsibilities**

Client ownership and relationship builder
- Take primary responsibility for the client and act as internal client owner within assigned accounts
- Manage and grow relationships to drive expansion and renewals across all solutions and services
- Responsible for client solution penetration and education, account monitoring and portfolio reporting, and issue resolution ownership
- Lead the business conversations at C-level
- Become the reliable point of contact to further strengthen relationships

Client and industry expert
- Gain insights into client’s most urgent business problems or business opportunities while linking how our solutions and services offerings can add client business value
- Maintain a high level of the relevant industry, product, and service knowledge to have meaningful conversations and generally stay ahead of trends
- Collect and analyze data to learn more about the client and the industry in which they operate

Owning the sales process
- Collaboratively work with extended sales teams, especially Sales Specialists, pre-sales architects, and commercial architects to successfully position the solution and/or service and see the opportunity through to closure
- Partner with internal teams to ensure the scope of work and proposals are tracked, managed, and delivered on time
- Work closely with other in territory counterparts and matrix teams to achieve the shared goal of growth; yet are held accountable for own targets
- Use NTT Ltd.’s sales methodologies and tools such as target plans, opportunity plans and account plans to support the sales process and data-driven insights
- Develop and implement an opportunity plan, to provide regular check-ins with the primary point of contact and have an established process for getting buy-in from all stakeholders

Deal structuring
- Create comprehensive client business plans and engage in complex deal negotiation to build a stable, growing pipeline of current and future business opportunities.
- Engage in complex deal structuring and negotiation efforts designed to protect existing business and win new deals.
- Lead business negotiations for contracts ensuring deals are risk-free and profitable
- Client retention and expansion
- Minimize churn and maximize retention in assigned accounts
- Land, adopt, expand, renew - Identify client business needs with a view to help shape solution development by the wider pursuit teams
- Actively search for expansion opportunities

**Knowledge, Skills, and Attributes Required**
- Good knowledge of Managed Services across domains such as Networking, Col

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