Partnership Development Manager
3 months ago
**Job Summary**
The Partner Development Manager is responsible for acquiring, onboarding, and managing strategic partnerships that support business growth. This role involves identifying potential partners, System Integrators, Independent Service Providers ( ISV ) and Global Technology Platforms; fostering relationships, ensuring successful onboarding, and aligning partner activities with internal teams to drive mutual success.
**Main Areas of Responsibility**:
**Partner Acquisition**:
- Identify and target potential ISV’s and Global System partners through research, outbound prospecting, and managing inbound leads.
- Build relationships through in-depth discussions to assess fit and present the partner program.
- Coordinate technical vetting, manage contracting, and organize top-level meetings for partner alignment.
**Partner Onboarding**
- Lead and coordinate onboarding sessions, covering orientation, sales, marketing and customer success enablement.
- Activate partner profiles, provide access rights, and guide partners through success tools.
- Ensure regular communication and engage partners in company events and updates.
**Partner Management**
- Collaborate on business and marketing planning, account mapping, and lead generation with partners.
- Regularly review sales pipelines and coordinate training to enhance partner capabilities.
- Work closely with customer success to address partner needs and maintain satisfaction.
**Internal Alignment**
- Facilitate alignment between partners and sales teams, managing lead handoff and ensuring smooth collaboration.
- Handle escalations from partners, resolving technical and commercial issues promptly.
- Train sales teams on effective partnership engagement and protocols.
**Operational Tasks**
- Accurate tracking of leads and opportunities from Partners.
- Organize regular calls to maintain alignment between partners and internal teams.
**Requirements**:
**Education**:
- Bachelor’s degree in Business Administration, Marketing, or a related field.
- MBA is a plus.
**Experience**:
- 5+ years of experience in partner development with ISV’s and Global System partners, business development, or a related role within the CPaaS or SaaS business.
- Proven track record in managing strategic partnerships with ISV’s / Global System partners and driving business growth.
**Skills**:
- Strong negotiation and relationship management skills.
- Excellent communication skills, both verbal and written.
- Ability to analyze market trends and adapt strategies accordingly.
- Experience in working with cross-functional teams and managing complex projects.
- Proficiency in CRM software and Microsoft Office Suite.
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