Client Engagement Lead/facilitator

7 months ago


Abu Dhabi, United Arab Emirates Gravity Consulting Full time

At **Gravity**, it's our mission to make organisational strategy easy to navigate, and help senior leaders of complex organisations become the heroes of their own stories.

We help executives and their organisations make sense of their strategic landscape, articulate, navigate, mobilise and ultimately realise their ambitious visions, with an approach that combines visual design, technology, a connected platform and consulting to deliver our engaging, best-in-class solution.

**We prefer someone based in Abu Dhabi or willing to travel there extensively for this role.**

**Key responsibilities sit across three dimensions**:

- Client and Gravity delivery team facilitation
- Project delivery (working with a project manager)
- Redefining, growing and championing Gravity iLabs' approach to client engagement across the project lifecycle

**Secondary responsibilities include**:

- Business development

**Specialist skills required**:

- **Delivery execution**:Implement project operating cadences to foster co-creation across the project lifecycle, initiating and leading facilitation of ceremonies, forums, workshops and ad-hoc interactions across that cadence.
- **Define Success**:Lead client conversations and help our senior consulting and delivery teams to translate needs into scope.
- **Design the work**:shape the work by designing and running fit-for-purpose client experiences.
- **Deliver outcomes**: Lead streams of work and working sessions to enable implementation of our product and the design of engaging visualisations and workspaces to outcome.
- **Creativity**:Bring a creative bent to the way we design and deliver work, combining best-practice methods with your own charismatic approach to engagement.
- **Methodology**: Knowledge and experience of agile, design thinking, MG Taylor/Collaboration Code, rapid prototyping or other relevant methodologies would be highly beneficial in this role.

**Engagement Delivery - core skills**:

- **Client Experience**:Build strong client relationships and guide the project journey to deliver a great holistic experience. Create meaningful connection between client and internal teams as and where appropriate
- **Organise and Execute**:You are great at planning and delivering projects whilst balancing client and team needs.
- **Foster positive work environment**:Work closely in teams with awareness of strengths, weaknesses and preferences and to foster a positive working environment that will enable our people and clients to excel
- **Communicate with impact**:You have excellent written and presentation skills, and can effectively facilitate senior executive and mid-level management stakeholder groups.
- **Business development**: Build client relationships, identify opportunities, help plan and price work and help build winning proposals.
- **Commercial rigour**:Basic ability to track and deliver to a budget.

**Helping build Gravity capability**:

- **Team Development**: Enhance the team and shape ways in which we can improve our client engagement, particularly within projects.
- **Insights capture and sharing**:Share new knowledge across the team and coordinate knowledge capture.

**Experience required**:

- Direct, practical work experience in large organisations, working in particular with senior leadership and other key stakeholders
- Evidence of facilitation expertise within a large group design processes.
- Highly adept and efficient skills in Microsoft Office, specifically PowerPoint, Excel and Word.
- Knowledge and understanding of co-creation methodologies like MG Taylor/ Collaboration Code etc
- Familiarity with collaboration tools like Miro/Mural, Microsoft Teams, etc
- Experience working with very senior executives across organisations, and the ability to translate needs and requirements across levels and organisations.

**Personal attributes**
- **High-energy engagement**: A dynamic communicator and influencer, able to engage proactively across client and internal teams
- **Outcome-driven**:A gregarious work ethic, with commitment to delivering not only to agreed deliverables, but importantly to agreed _outcomes._
- **Proactive**: Proactively engage with clients, spot and act on gaps and opportunities, and the kind of person who always asks "is there a better way of doing this?" - and then does it.
- **Value-hungry**: Hunger to create value for our clients, and to bring them on the journey with our team in an engaging, but appropriate manner
- **Changemaker mindset**: Willing to do what is needed to effect change, and to bring others along on the journey


  • Client Engagement Lead

    7 months ago


    Abu Dhabi, United Arab Emirates Global CCS Institute Full time

    POSITION DESCRIPTION **Position Title **Client Engagement Lead **Business Unit** Regional **Manager **Head of MENA Region **Direct Reports **N/A **Location **Abu Dhabi, UAE **Role type **1.0 FTE **Significant relationships** Members, prospective Members and clients, and strategic partners; local CCS, energy and climate stakeholders - Advocacy team to...

  • Client Engagement Lead

    7 months ago


    Abu Dhabi, United Arab Emirates Global CCS Institute Full time

    POSITION DESCRIPTION **Position Title **Client Engagement Lead **Business Unit** MENA Region **Manager **Head of MENA Region **Direct Reports **N/A **Location **Abu Dhabi, UAE **Role type **1.0 FTE **Significant relationships** Members, prospective Members and clients, and strategic partners; local CCS, energy and climate stakeholders - Advocacy team...


  • Abu Dhabi, United Arab Emirates Kounted Accounting Management Full time

    The primary objective of the role is to provide support to the Incorporation & Visa Services team. The role entails facilitating client onboarding and maintaining documentation for incorporations and visa while ensuring positive client experience. **Reporting Line**:Chief Operations Officer** **Key Responsibilities**: - **Client Onboarding & Client...

  • Data Engagement Lead

    3 weeks ago


    Abu Dhabi, United Arab Emirates Contango Full time

    **Position Overview**: We are seeking an exceptional **Data Engagement Lead (Associate Director)** to lead high-impact data consulting engagements for clients across diverse industries. This role combines strategic leadership, client engagement, and technical expertise to deliver innovative, data-driven solutions that create measurable value. You will...


  • Abu Dhabi, United Arab Emirates Madison Pearl Full time

    C- Posted by - Cheska Pagsanjan- Recruiter Our client, a leading bank is looking to appoint a Global Internal Communications & Engagement Lead in UAE to manage internal communications and employee engagement initiatives and collaborate with senior leadership to align communication strategies with business objectives. Key Responsibilities: - Develop and...


  • Abu Dhabi, United Arab Emirates BLR WORLD Full time

    Job Purpose The Facilitator in the Education & Culture Department plays a crucial role in supporting the lead manager to ensure the delivery of exceptional educational experiences for all visitors to the pavilions. This position is integral to the department's mission of enhancing visitor engagement, fostering a culture of learning and optimizing...

  • Engagement Manager

    4 months ago


    Abu Dhabi, United Arab Emirates Elia Grid International Full time

    **Company Overview** Elia Grid International (EGI) is a global consultancy company specialized in tackling complex power system challenges. Our multidisciplinary team of experts offers strategic, technical and regulatory advice in all fields related to large power system integration, as well as a range of specialist solutions. We are an international...

  • Engagement Lead

    3 months ago


    Abu Dhabi, United Arab Emirates Thales Full time

    Location: Remote United Arab Emirates, United Arab Emirates Thales people architect identity management and data protection solutions at the heart of digital security. Business and governments rely on us to bring trust to the billons of digital interactions they have with people. Our technologies and services help banks exchange funds, people cross borders,...

  • Talent Engagement Lead

    7 months ago


    Abu Dhabi, United Arab Emirates Farah Experiences Full time

    Interact regularly with all Miral Experiences & Miral Destination colleagues (including park walks and special events) with specific focus on Workplace Culture and Diversity Initiatives. - Work closely with the business stakeholders with the Great Place to Work Certification and assist with the formulation of impact plans across the organization to strive...


  • Abu Dhabi, United Arab Emirates High Street Resources Full time

    **Job Summary**: **Key Responsibilities**: - Develop and maintain strong relationships with high-value clients, ensuring their needs are met and exceeded. - Act as the primary point of contact for strategic clients, addressing concerns and facilitating solutions. - Foster long-term partnerships by understanding clients' business goals and aligning services...

  • Engagement Manager

    4 months ago


    Abu Dhabi, United Arab Emirates Hatch Full time

    **Requisition ID**:93265 **Job Category**:Consulting; Engineering; Metals; Mining **Location**:Abu Dhabi, United Arab Emirates, United Arab Emirates Join a company that is passionately committed to the pursuit of a better world through positive change. With more than 65 years of business and technical expertise in mining, energy, and infrastructure, our...


  • Abu Dhabi, Abu Dhabi, United Arab Emirates Stantec Full time

    Job DescriptionThe successful candidate will be responsible for undertaking duties as assigned by the Stakeholder Manager, including identifying key stakeholders involved in projects and developing comprehensive stakeholder and communications management plans.Key Responsibilities:Undertake duties as assigned by the Stakeholder Manager to ensure effective...

  • Celebrity Engagement

    8 months ago


    Abu Dhabi, United Arab Emirates Care Professional Services Full time

    Lead in implementing the celebrity and influencer engagement strategy across the organization. Engage high profile celebrities and key influencers whom are committed to the work of World Vision through a process of prospect assessment. Ensure the effective and timely recruitment for all relevant activities across the organisation. Manage all celebrity and...


  • Abu Dhabi, United Arab Emirates Role Models Full time

    **Job Role**: Course Lead - Children's Confidence and Emotional Intelligence Courses Role Models is a UK-based company dedicated to providing engaging in-person courses designed to empower children by teaching essential life skills such as leadership, resilience, and emotional intelligence. Our courses have gained immense popularity in both London and the...


  • Abu Dhabi, United Arab Emirates LEAD Development Full time

    The Role **Job Summary**: The role involves providing a professional Administration support to the Operations Team and Sales Team. Job Description: - Processing sale and purchase agreements and other documents when needed. - Managing the Jubail Inventory and updating Salesforce. - Correspondence - Filing and Updating the client’s files on our shared...


  • Abu Dhabi, United Arab Emirates Marsh McLennan Full time

    Client Relationship Manager **Company**: Marsh **Description**: Client Relationship Manager; Marsh UAE Client Relationship Manager **What can you expect**: The role is to act as focal point for a large book of business, bringing together the different areas of Marsh to deliver superior service and advice to the client. Embedded within a team of...


  • Abu Dhabi, United Arab Emirates Property Shop Investment LLC Full time

    **Job title: Customer Engagement Agent** **Responsibilities**: 1. Receive inbound calls including transferred sales leads from current and potential customers 2. Answering or making calls to clients addressing their needs, complaints, with products or services 3. Meet Quality Assurance Requirements and other key performance metrics 4. Handle complaints,...


  • Abu Dhabi, United Arab Emirates Farah Experiences Full time

    Key Responsibilities: - Drive the deployment and adoption of our Engagement Survey and action planning efforts through executing strategic communications, monitoring the impact of employee engagement strategies and tracking execution of engagement plans for assigned colleague groups. - Provide leadership to existing Colleague Engagement approaches,...

  • Technical Lead

    6 months ago


    Abu Dhabi, United Arab Emirates GHD Full time

    **Technical Lead - MEP (Design) **Role Purpose: The role is expected to be key within our Building Services Business Group - serving as an MEP technical lead, assisting the Business Group Leader in managing the team’s operations, deliverables, business development. Management of client relationship and representing GHD externally. Project and design...


  • Abu Dhabi, United Arab Emirates Petals Pre School Full time

    ordinated management of Wipro-Client relationship comprising independent engagements/projects using common resources, infrastructure, cost basis and process as to get a value greater then the individual sum. The Account Delivery Head’s job consists of three roles: 1 Client Relationship, 2. Delivery and 3. Strategic / Change Management. Underlying all the...