Head of Client Relations
1 week ago
**Job Summary**:
**Key Responsibilities**:
- Develop and maintain strong relationships with high-value clients, ensuring their needs are met and exceeded.
- Act as the primary point of contact for strategic clients, addressing concerns and facilitating solutions.
- Foster long-term partnerships by understanding clients' business goals and aligning services to meet their objectives.
- Lead and mentor the Client Relations team to ensure high performance and consistent service delivery.
- Set clear objectives, KPIs, and goals for the team, ensuring alignment with overall strategies.
- Drive a culture of client-centricity within the organization.
- Collaborate with the management team to develop and execute strategies that enhance client retention and satisfaction.
- Identify new business opportunities within the client base to drive upselling and cross-selling initiatives.
- Analyze market trends and client feedback to recommend service improvements and innovations.
- Ensure that all client interactions comply with ADGM regulations and internal policies.
- Prepare and present detailed reports on client satisfaction metrics, feedback, and business development initiatives.
- Represent the organization at industry events, conferences, and client meetings to enhance visibility and strengthen relationships.
- Organize client engagement activities such as workshops, seminars, and appreciation events.
**Qualifications and Skills**:
- Bachelor’s degree in Business Administration, Finance, or a related field (Master’s degree preferred).
- Minimum of 8-10 years of experience in client relations, business development, or account management within the financial services sector.
- Proven track record of managing high-value client portfolios and achieving revenue targets.
- Strong interpersonal and communication skills with the ability to influence and build trust.
- Strategic thinking and problem-solving capabilities.
- Excellent leadership and team management skills.
- Proficiency in CRM software and client relationship tools.
- In-depth understanding of financial services, products, and regulatory requirements within the ADGM framework.
- Familiarity with the financial landscape in the UAE and GCC region.
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