Client Engagement Associate

5 months ago


Abu Dhabi, United Arab Emirates Kounted Accounting Management Full time

The primary objective of the role is to provide support to the Incorporation & Visa Services team. The role entails facilitating client onboarding and maintaining documentation for incorporations and visa while ensuring positive client experience.

**Reporting Line**:Chief Operations Officer**

**Key Responsibilities**:

- **Client Onboarding & Client Management**
- Facilitate client onboarding by overseeing processes and documentation requirements.
- Maintain and professionally follow up on SharePoint uploads of all documentation regarding client folders (ADGM, DED, FZ) related to incorporations.
- Conduct thorough reviews of client information to ensure accuracy and completeness of requirements.
- Attend client meetings as required.
- Handle client communications professionally to maintain a positive client experience.
- **Incorporation Support**
- Provide support to the Incorporation Specialist in processing new licenses or renewals.
- Ensure all regulatory requirements are met concerning company setup or formation and adhere to relevant laws and regulations.
- Collaborate with internal teams to gather necessary information and documentation for license processing or renewals.
- Provide timely updates to clients on statuses and address any inquiries or clarifications.
- Stay informed about changes in regulations and update internal processes accordingly.
- Request quotations and follow up with payments in XERO prior to job execution.
- Maintain a relevant client tracker, notify clients and the internal team upon job completion, and reconcile relevant receipts.
- **Visa Support**
- Coordinate and manage the end-to-end visa processing for clients.
- Work closely with PRO, partner agencies, and/or government agencies to facilitate smooth visa processing.
- Assist in the development and improvement of visa processing procedures for enhanced efficiency.
- Request quotations and follow up with payments in XERO prior to job execution.
- Maintain a relevant client tracker and compliance folder, notify clients and the internal team upon job completion, and reconcile relevant receipts.

**Education & Experience**
- Bachelor’s degree
- 2 +years’ experience in roles such as administration, client support, or client service.
- Knowledge and understanding of either company formation processes or visa processing procedures.
- Previous experience in the client service industry would be a plus

**Skills and Competencies**
- Efficient in MS Office
- System and software knowledge
- Excellent communication and interpersonal skills to deal with clients.
- Attention to detail and strong organisational skills.
- Ability to collaborative successfully within a remote team environment.
- Ability to work independently in a time sensitive environment.

**Location**:

- Abu Dhabi (required)



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