Customer Engagement Officer
5 months ago
**Job title: Customer Engagement Agent**
**Responsibilities**:
1. Receive inbound calls including transferred sales leads from current and potential customers
2. Answering or making calls to clients addressing their needs, complaints, with products or services
3. Meet Quality Assurance Requirements and other key performance metrics
4. Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
5. Build sustainable trust through interactive communication with Clients
6. Determining the cause of problem and selecting the best solution
7. Handling operational work assigned to them in an accurate and timely manner
8. Handling quality control through hearing the calls and evaluating the Agents
**Job Specification and Qualification**
1. Excellent verbal and written communication skills
2. Thorough understanding customers and follow processes
3. Ability to learn, punctual and good in time management
4. Passionate about helping customers and knows how to do that in terms of skills and system use
5. Ability to solve problems and issues related to customer service and support
6. Ability to provide suggestions that improve the work process
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